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Below are just a few of the letters and emails we have received from our many happy and satisfied customers. If you would like to know more about any of the hotels or resorts mentioned below, or want to tell us about your holiday experience contact us.
From: caroline francis
Sent: 7-Jan-09
Subject: turks & caicos holiday
Would like to just thank Louise Hadi for arranging our twin centre holiday for us. We spent 5 nights in Orlando and 8 nights in Turks and Caicos Sandals Beaches Resort over Christmas.
We had a fabulous time the Universal/Islands of Adventure/Seaworld resorts were really quiet we had no waiting for rides!!! Weather sunny and warm - connecting flights absolutely fine.
Beaches Resort was the best most beautiful resort we have ever stayed at. Staff were great so was food, accommodation and grounds. We would really advise anyone to visit Turks and Caicos Islands.
Thanks again will definitely be back again with our next holiday enquiry!!!
Mrs. Caroline Francis
From: len sullivan
Sent: 5-Jan-09
Subject: cuba
Dear Damien
Just to let you know, Havana was great. NH Parque hotel was fantastic. We were upgraded to a suite, room 243 had great views.
All in all a memorable holiday. We will certainly recommend the Holiday Place to others.
A personal thank you to you for your help.
Happy new Year
Len Sullivan
From: walter & jean margerison
Sent: 2-Jan-09
Subject: crowne plaza sharm el sheikh
Hi,
my wife and I have just returned from holiday at the Crown Plaza in Sharm el Sheikh, we had a wonderful time, the hotel, guides and organisation was excellent. We hope to return there in 2009 for Xmas and the new year so please keep us informed of special offers at the same hotel,
best wishes
Walter & Jean Margerison
From: carole rice
Sent: 31-Dec-08
Subject: nile cruise, egypt
Dear Tariq and Staff at The Holiday Place,
My mother and I would like to thank you for arranging this holiday for us - we had an enjoyable and relaxing time; just what we needed!
Happy New Year to you all.
Best wishes,
Carole Rice and Merle Bowen
From: james sinclair
Sent: 22-Dec-08
Subject: thank you letter
To the staff of the Sleep Inn San Jose on duty on 28th. November 2008.......many, many thanks for the assistance and professionalism on your part in dealing with the safe return to me of my back pack, passports, money etc. which I had left in the hotel foyer when our party of four departed by Interbus to Arenal.
I can not praise the integrity enough of the person who found my back pack and the others involved in it`s safe return to me in Arenal, in many ways you saved our holiday. We had a fantastic holiday in Costa Rica and have many happy memories of the time we spent there.
Kind wishes for a very Merry Christmas and a Happy New Year,
James and Christine Sinclair
From: norman d vaughton
Sent: 12-Dec-08
Subject: compliment letter (trip to havana)
Dear Damien,
I would like to thank you both personally and on behalf of the British Friend of Ballet Nacional de Cuba for the very personal but also efficient manner in which you attended to all our wants and needs on our recent trip to Havana.
The only slight hiccups were to couples who had asked for twin beds who were given double-bedded rooms. Apart from this the party were delighted with the hotel, the transport arrangements, the ticketing and the whole organisation.
I am most grateful for the care and attention you gave to us in helping arrange a wonderfully successful trip.
With my sincere thanks,
Norman D Vaughton
From: michelle cumberbatch
Sent: 17-Nov-08
Subject: cuba
Dear Holiday Place,
In September this year Cuba. We had 2 situations whereby our flights were cancelled and re-scheduled for the next day this was of great inconvenience to us. The Staff in the Comodoro Bungalows, Havana, Cuba were good with dealing with the situation at hand, helping to make the rest of our stay as smooth as possible.
I went to Cuba for treatment a well as a Holiday and on my return, my medication was confiscated from my suitcase. Everything being in Spanish, I had no -one who could help. I contacted the ‘Holiday place’ representative, Jorge Morfi from the Comodoro Bungalows. We have had countless email conversations and phone conversations and with his good will and help, this wonderful gentleman went way beyond his call of duty in helping with my appeal for my medication and successfully getting it back to me safely and securely.
I just want to make you aware what a wonderful member/members that you have that represent your company in Havana. Although I have thanked Jorge, I don't know if he really realises how grateful we really are. In sending this letter I hope that you will afford Jore Morfi the commendation he deserves.
Kind Regards,
Michelle Cumberbatch
Lyndon Arnold
From: jane tucker-burrows
Sent: 10-Nov-08
Subject: Dominican Republic
Hello this is Jane Tucker-Burrows!!!
We are back from Dominican Republic and we would like to say thank you for a fantastic holiday!!! We received all the restaurant bookings, and had a really brilliant time!!! We would personally like to book with you again next year which will be our forth year with the 'holiday place' so expect a phone call soon!!!!!.....lol......
Once again thank-you
from the Tucker-Burrows Family x
From: Deb and John Stafford-Yates
Sent: 5-Nov-08
Subject: sharm el sheikh
Hi Shyama,
Just got back from probably my most fantastic holiday ever. Thank you so much for your help and recommendation for the Maritim hotel. It was magnificent. Also please pass on our heart felt thanks to your rep Rabbie, who was so kind and helpful when we did our second hotel, which incidently was awful and I wouldn't recommend the Crown Plaza to anyone. He was so swift in getting us back to the Maritim. We will definitely be going back and only using the Holiday Place to book holidays from now on!!
Once again, many thanks.
Deb and John Stafford-Yates
From: angie noon
Sent: 3-Nov-08
Subject: many thanks
Hi Alexandra,
Just wanted to thank you for all your help whilst booking the trip and the Holiday Place for all the help we received at both the Comodoro and the Club Amigo. They really were great and very helpful. We will hopefully use you again, if and when we plan another trip.
Do you do Thailand at all? If so, we are looking at doing another trip beginning of April.
Thanks again for all your help.
Regards
Angie Noon
From: alan bradley
Sent: 28-Oct-08
Subject: Mauritius holiday
To all at The Holiday Place,
We had a wonderful holiday and everything went as planned – thank you for the efficient way in which you dealt with all our enquiries. Your representatives in Mauritius were first class and couldn’t do enough for us – please pass on my thanks to all concerned.
Thank all very much
Alan & Barbara Bradley
From: natalie rees
Sent: 21-Oct-08
Subject: your holiday to egypt sharm el sheikh
Hi Naz,
I just wanted to send you a quick email to thank you for booking our holiday for us. We landed home yesterday after the most fantastic time. The rep came and met us in the airport and saved us queuing for a visa as he explained that we didn't need one and he waited while we got our cases. We were transfered on our own to the hotel which was lovely and when we checked they they upgraded us to a suite at no extra cost which was a wonderful suprise and made the holiday that extra bit special.
We are already saying we are going to go back next year and will certainly come back to you to book again.
Thanks again for all your help and making the booking process really painless.
Regards
Natalie & Kenny
From: jane ashfield
Sent: 20-Oct-08
Subject: dominican holiday
Hi Sheena,
Just to let you know we had a fantastic time in the Dominican 1st - 15th September, we managed to avoid all the hurricanes and had a really good break. The accommodation was lovely the people really friendly.
Many thanks for all your help with our booking and all my questions!! Excellent customer service.
Kind regards
Jane Ashfield
From: stuart walne
Sent: 13-Oct-08
Subject: maldives and dubai holiday
thank you
Stuart and Jane Walne
From: steve bush
Sent: 6-Oct-08
Subject: cuba holiday
Hi Shyama,
I just wanted to let you know that my wife and I returned on Monday from a lovely holiday in Cuba
The arrangements and transfers all worked smoothly and we had a wonderful time, celebrating our 30th wedding anniversary. Paradisus Varadero is beautiful
Thanks for your assistance and I look forward to booking our next vacation through The Holiday Place
Thanks
Steve Bush
From: kevin nixon
Sent: 1-Oct-08
Subject: cuba holiday
Dear sirs,
with regard to my recent holiday to Cuba I would like to thank your Cuban representatives for their care courtesy and honesty. Throughout the small inconvenience of hurricane disruption in Varadero, where I also broke my arm in an unrelated incident, and a cancelled flight in Havana your staff where excellent providing first class information and support.
I had not previously used the Holiday Place before but I will certainly be recommending the company and placing my trust with you in future. Please pass on my comments to those concerned as I`m sure similar to my job they only ever hear the bad news,
thanks again
K.Nixon
From: joanna sanders
Sent: 17-Sep-08
Subject: cuba holiday
Dear Holiday Place,
We are your clients: Joanna Sanders and Yolanta Sanders and we have just came back from Cuba, where we went on 23 August 2008. We flew from London Gatwick to Holguin, then by internal flight from Santiago to Havana (on 29 August), and yesterday night from Havana to London Gatwick.
We would like to praise your representatives: Gordy in Holguin (who also looked after us in Guardalavaca) and Felix in Santiago. They have been extremely helpful, professional, friendly and efficient. We have travelled a lot in our lives but we have never met with such helpful services by a representatives of a travel company.
On the 29th August we had a serious problem with our internal flight: it did not show on Cubana computers at the airport and, had it not been for the help of Gordy and Felix, we would have had to spend a night at the airport and to pay for our flight again (=twice) and to claim/resolve this problem once back here in London. We phoned Gorgy from Santiago airport, she liaised with Felix, Holiday Place representative in Santiago, Felix came by taxi (it was late evening) to the airport, paid for our tickets so that we can fly this very night.
We can not imagine such service and help anywhere else. They really saved our day!
As it happened, this particulasr night, 29 August was my daughter's birthday and thanks to Gordy and Felix she will have happy memories. Please, convey our thanks to both of them. You have an excellent staff!
Regards
Mrs Joanna Sanders
From: christopher blackburn
Sent: 12-Sep-08
Subject: congratulations
Dear Raj,
I’d like to thank The Holiday Place once again for making my honeymoon such a special occasion,
This is now the second holiday I’ve booked through the Holiday Place (the first was a trip to Cuba and Havana) and wouldn’t hesitate to book again (in fact Tariq is quoting us as we speak)
As a result of the service your team have provided me, I’ve referred my parents who have booked a trip with you, a friend who as also booked a trip and another friend who is receiving quotes from you at the moment.
My latest holiday was to Legends in Mauritius and then on to the Mina a Salam in Dubai – Not a cheap trip by any stretch of the imagination and actually you were £50 per person more expensive than the cheapest quote however we booked via The Holiday Place purely based on the service we received when we went to Cuba.
My only gripe is that Anna Taverson doesn’t work for you any longer (she was fantastic) however keep up the good work, and me and my wife very much look forward to booking with you again soon.
Kindest Regards
Christopher Blackburn AIITT, MREC.
From: paula wibrow
Sent: 15-Aug-08
Subject: our holiday and wedding
Dear Gosia
I would like to personally thank you for all your hard work and attention in making our holiday and wedding a most wonderful experience. Joe and I and our four children enjoyed Cuba very much and really didn't want to return to England.
The hotel was clean and the rooms spacious and after the first night we got the interconnecting room we requested. The maids were fantastic, always hard working and left the room in an absolutely pristine condition with different towel designs on the beds each day! The children has lots to do during the day, however, the entertainment for the children in the evening could be improved.
The food was plentiful but rather off putting as they cater for so many nationalities, but if you put aside the items you wouldn't eat, the food that you chose was well cooked and enjoyable.
We went on the Jeep Safari which was a fantastic adventurous day out both adults and children enjoyed it. We also visited Havana which was most exhilarating.
With regard to the wedding…well……..we all really enjoyed the day, we were made to feel quite special, and by the friends that we met too. The champagne and flowers and t-shirts were lovely surprises on the day before the wedding, the wedding day and the post wedding breakfast (they even brought breakfast to the room for the children too!). We took advantage of the video and photo package and the results were good. The band at the wedding were super………..well I could go on and on, but one last important thing is that Estella at the Brisas is an extremely, hard working, caring, helpful person and I would like you to convey this message to her.
We will all have fond and lasting memories of Cuba.
Thanks again Gosia, and if we can go away next year we will be in touch.
Kind regards,
Paula & Joe
From: tracy randall
Sent: 6-Aug-08
Subject: cuba holiday
Great stuff Tony.
Once again, thank you for the no-pressure attitude, the attention to detail and for calling me back. My initial enquiry was made with a different company, but when you don't call the customer back you can expect to loose business.
If you could keep an eye on those Holguin/Havana flight up to the day of travel that would be great, but for now, thanks!
Kindest Regards.
Tracy Randall
Hi Tony
Had a fab time in Cuba, what an amazing place.
Both resorts were great, although the Blau Costa Verde could do with some maintenance, others were moaning, but we were quite happy with the place!
Can you cost up for 2009 for us? Leaving 25 July onwards for two weeks. Definitely Parque Central again, but maybe a different hotel in Guardalavaca.
Thanks for your assistance.
Tracy Randlal.
From: malgorzata ptasznik
Sent: 18-Jul-08
Subject: cuba holiday
Good Morning Naz,
I just want to thank you and all Holiday Place for fantastic holidays in Cuba, it was the best holidays. Thank you so much to all stuff in Guardalavaca and lovely Jordi which was looking after us all the time. One more time thank you and I am sure we will get back to your company for new holidays
Regards
Gosia
From: philip mahoney
Sent: 15-Jul-08
Subject: luxor holiday
Hi Ertug,
Just want to say a big "Thanks" for my holiday in Luxor - it was perfect! The Sheraton is in a beautiful location and the staff were amazing; they were extremely professional, helpful and friendly. I would definitely go again and will certainly recommend it and your company.
Until the next holiday,
Very best regards,
Philip Mahoney
From: aileen bremner
Sent: 10-Jul-08
Subject: Your holidays to Bahamas
Hi Alexandra,
Thank you for all your Help... you have been so polite and helpful it has been a pleasure doing business with you.
You contacted when you said you would, your emails arrived when you said they would...this is service beyond expectations
The Co-Op Agent in Cupar who contacted you today did not return there call they left and went home...only yourself informed me of what was happening.
So once again from myself and the party going on this trip THANK YOU.. we will defiantly be using you again.
Your boss's should be proud of your Customer Service ability's.
Aileen
From: Iain and Chris Allan
Sent: 2-Jul-08
Subject: Egypt holiday
Hi Mark,
Having just returned from our wonderful holiday in Egypt we felt we must thank you for all the effort that went in to arranging everything for us.
We were particularly impressed with your local representatives Eastmar Travel,their punctuality and organisation was excellent.
The cruise was up to its five star rating the food and the staff could not have been better nothing was too much trouble.
Most of all we would like to thank you for arranging our transfer to the Jollie Ville,it was a little bit of paradise by the Nile we were sorry when we had to leave for Cairo.
Once again thank you for all your help.we look forward to using your services again and will recommend you to all our friends.
Iain and Chris Allan
From: valerie summers
Sent: 16-Jun-08
Subject: cuba
Just returned from our holiday to Cuba where we stayed at the Paradisus Rio de Oro at Guardalavaca and the Nacional de Cuba in Havana. My daughter and I had a great time.
You might remember that it was her 30th birthday on 5 June. She was delighted with the towel, cake and champagne that she got from the Holiday Place and I wanted to pass on my thanks to everyone involved in doing that for her which made the day extra special for her.
Can I also ask you to pass on my thanks for all the help that we got from Pablo the Rep at the Paradisus. He was so helpful and patient when getting trips arranged and giving us the information that we needed that I think he should be put forward for an award if you do such a scheme.
We hope to go back there again sometime in the future.
Valerie Summers
From: Jason Elliott
Sent: 9-Jun-08
Subject: A big thank you!!
Hi Louise,
I just wanted that drop you a quick note to thank you for all your hard work arranging our holiday to The Island Hideaway. Everything from the flight to the resort, the villa, the food, the butler and even the weather was perfect and amazing! I can totally recommend the Island Hideaway to anyone seeking the perfect escape.
Also, Caroline Herbert hasn’t stopped raving about her trip and I've just heard that Carmalina has joined our little escape team! I've just given your details to another friend of mine who is looking to get away in the next couple of weeks (Scarlett Ewens).
Again, many thanks for all your help and I hope to be booking another escape with you in the very near future.
Kind regards
Jason
From: Carl Wrightson
Sent: 28-May-08
Subject: Wow! The Beach House, Maldives
Mate, this place is to die for!
Service is stunning, the photos of the water villas just don't do them justice at all either!
7 sharks on the first dive and the weather is 30/31 and 30 in the water.
Many many thanks for helping sort this out. You're gonna love it here.
Even the trip was fine. Will fill you in when I get back.
Cheers,
Carl
From: Caroline Herbert
Sent: 12-May-08
Subject: Maldives & Caribbean
Hi Louise
I have just got back from my holiday to the Maldives (19th April – 30th April at The Beach House) that you very kindly booked for me and I thought I would drop you a quick e-mail to say thanks for organizing it. The Beach House was absolutely amazing and we had a great time. Thank you so much for recommending the island to us, it was perfect and exactly what we hoped for and more.
We are looking to go to the Caribbean in November – Friday 21st November (evening if possible) for 1 x week staying (returning Saturday 29th Novemeber) at the Colony Club (or another hotel of similar standard or higher) flying out Virgin Upper Class. Would you be able to give me a price for this?
Thanks
Caroline
From: jayne setherton
Sent: 8-May-08
Subject: thank you
Susan
You booked a holiday for me in Mauritius in April.
You tried very hard to find something as it was dates in the school holidays and I have been meaning to send this e mail just to say Thanks. We stayed at the Tamassa and it was brilliant. We both had exactly the holiday we were wishing for.
Thank you for your hard work.
Jayne Setherton
From: canice hamill
Sent: 7-May-08
Subject: dubai holiday
Dear Alexandra
Thank you so much for all your assistance - we have just returned from a superb holiday in Dubai which we had arranged with yourself at ‘The Holiday Place’.
We are very keen to return and had requested some prices for the following dates and options:
Option 1. Depart Sunday 28th December 2008 – returning Monday 5th January 2009 including flights from UK and staying at the Royal Mirage – The Palace, Dubai – Bed & Breakfast
Option 2 Depart Sunday 28th December - returning Monday 5th January 2009 – Accommodation only at the Royal Mirage Palace, Dubai – Bed & Breakfast.
Looking forward to hearing from you.
Canice & Derbhela Hamill
From: sami amara
Sent: 6-May-08
Subject: dream cancun and tulum
Hi Mark
Just a quick word to say we had a great holiday.Your representative Ruben Carillo did a great job helping with some private trips.
Regards.Sami.
From: Gareth Chick
Sent: 1-May-08
Subject: The Beach House
Hi Louise
We got back from our holiday yesterday.
What a fantastic holiday it was. Thank you so much for recommending the Beach House. It was amazing in every way. The standards were excellent – service, food, facilities, décor, space, privacy – I could go on. I did not think that my expectations of a 5 grand holiday in the Maldives could be exceeded – but they were.
That’s our second holiday booked through your company – last year we got married in Cuba with everything arranged by you, so we will definitely be using you again and would be very happy to recommend.
Thank you again – your advice and your assistance is much appreciated.
Gareth
From: Gary Booth
Sent: 23-Apr-08
Subject: caribbean holiday
Mark
We had a wonderful trip to Antigua and we would just like to convey our thanks to you. It is common for people to heap criticism on services but less common to applaud them. Everything worked out. Plane was reasonably on time. We were met efficiently at Antigua by BoTours. Rep was helpful without being pushy and the hotel was perfect. Our travelling companions had not been to the Caribbean before but they are hooked. Keep us abreast of offers but we will be looking to return and we have no reason to look elsewhere for a tour operator. Thanks again.
Kind regards
Gary Booth
From: Alan Yates
Sent: 18-Apr-08
Subject: meeru island holiday
Hi Susan
Just a note to say we returned back from our best ever Holiday at Meeru Island resort yesterday, and this is a note of thanks for all your efforts in organising the trip for us. Everything went off like clockwork, flights from Birmingham on Emirates were excellent, good twin seats which I pre booked on the 777/300 and 200 flights. The meeting with Crown Tours was also very smooth and to the Sea Plane.
The only one concern I had was the long wait on the last day for the 02:30 am flight from Male. However, we will not overshadow the wonderful time we had out there.
Many thanks once again
Joyce & Alan
From: Anne O'Donoghue
Sent: 14-Apr-08
Subject: cuba holiday
Hello Laura,
Compliments to The Holiday Place
The service that we received when we dealt with you was excellent as was your customer care. Thankfully you were not the exception to the rule. When we got to Cuba all your representatives (we met 3) were so friendly, efficient and helpful.
I will be booking with the holiday place again. The link to your website and highest regards for The Holiday Place have been passed to quite a few of my friends and colleagues who do like to holiday.
Best regards,
Anne O’Donoghue
From: Andy Powell
Sent: 11-Apr-08
Subject: Service
Just a quick line to say how impressed i was with Mark in reservations yesterday, in todays cliamte of 'price driven' everything', it is very pleasing to see SERVICE still remains, we have used THP' a couple of times before but Mark was 1st class and a credit to your company
thanks again
Andy Powell
From: Neil Holland
Sent: 4-Apr-08
Subject: A Great Experience
To whom it may concern,
With my wife I recently spent a week in the Hotel Paradisus, Princess Del Mar in Varadero, Cuba. While there I was unable to contact the rep. with the travel company that I had booked my holiday with. In the lobby of the hotel I had the good fortune to run into your representative, I'm sure she said her name was Yolanda. Though I had nothing at all to do with your company she could not have been more helpful. I'm certain that if other companies employed people like her there would be far fewer complaints from holidaymakers. She is a credit to you and to herself and I would like to take this opportunity to thank her once again for the consideration she showed me
Your's Sincerely
Neil Holland
From: Patrick Rooney
Sent: 28-Mar-08
Subject: One very happy client
Hi Tariq,
just back from Cuba after 3 nights in Havana and 7 nights in the Blau Varadero. Fantastic. I think the 3 nights in Havana is a good idea as it gives you time to recover from the long Cubana flight (delayed) via Holquin and without the need to do a long transfer upon arrival. It takes a day to recover, so you really are only at full steam by the second day. We did the City Tour in Vintage Cars..... absolutely brillant. Five hours, just long enough and with no meals included, just pure sightseeing with a excellent Cubanacan guide called Moira (for short).
They we transferred to the Blau in Varadero. This hotel may not have the best food in the world but I rank it as one of the best hotels I ever stayed in due to the relaxed atmosphere. The staff at the Blau are superb, both friendly and efficient. Great beach. Did the swimming with Dolphins, 45 minutes in the water with them, not some Disney rip off in Florida. This was the highlight of the holiday for my son.
Tour operators are all good as long as things go according to plan. But as we got to the top of the checkin for the Cubana flight back home we were informed that there was a problem. Not enough seats for all!!! Eventually it was made clear that there 9 would need to stay behind.
"Your Man in Havana"
I would like to say that Ernesto did trojan work in trying to resolve a very difficult situation that was not created by his doing or that of Holiday Place. This man was brilliant! He organised taxis to take us to the Melia Cohiba 5 star hotel, put us into deluxe rooms (3 doubles and 3 singles). My son thought he was in paradise, his own room in a 5 star. The next morning George met us with our tickets home. Our route home was with Air France (fantastic) via Paris to Dublin. As our original tickets with Cubana were to London, I felt Ernesto had gone far above his obligations by insisting with Cubana that we get back to Dublin rather than Paris - London. A Holiday Place rep met us at the Cohiba to ensure a smooth taxi pickup on 5.30pm. When we got to the airport George was in the checkin queue to ensure we our place at the front. We then left Havana on time with a super airline, landed early in Paris and was home a few hours later in Dublin.
I must be honest and say we three got the best deal of any one coming home on CU400.I would like it brought to the attention of your MD the efforts that both Ernesto and George went to to resolve this problem. Using Cubana does not make their life easy.
From the moment I booked with yourself (who by the way, was most professional and polite) I had a great experience with Holiday Place. Thank you all for a holiday my son will never forget and the flight problems turned out to be the icing on the cake. We will talk about it for many years to come.
Would I recommend Holiday Place ? Absolutely!
Would I use Holiday Place again ? Absolutely!
Many thanks to all the staff at Holiday Place (especially "your man in Havana")
regards
Patrick Rooney
From: Roger Wise
Sent: 25-Mar-08
Subject: Nile Cruise and Egypt
For the attention of: Ian Vilarelle
I felt I must write to congratulate 'The Holiday Place' and you for organising what was a perfect holiday. We had a great time and all of the arrangements worked out perfectly. The cruise and the Boat was excellent. The Boat was of a high standard and the Crew were fantastic. The same goes for the Sheraton Luxor and the Movenpick Cairo. All the couriers from Eastmar were very attentive and on time for all the transfers. A special mention of our Egyptologist RAMEZ, without doubt the best guide we have ever had.
We have no qualms, what so ever, in recommending 'The Holiday Place' as an excellent Travel Agent to book a holiday with and have already done so. I am in receipt of your emails and will certainly be using your services again in the future!
Thanking Kindly
Regards
Roger
From: Tony And Val Wilcox
Sent: 18-Mar-08
Subject: Holiday in Cuba
Hi Tony,
just to let you know we had a wonderful holiday and the best rooms yet at Parque Central with rum and cakes in our room as a welcome. The Iberostar was very good and an excellent room, but not much beach there had been storms, but anyone that likes the beach would be disappointed.
Thought you would like to know it was all very good and we were looked after very well.
Many thanks
Val and Tony Wilcox
From: Laura Woolley
Sent: 13-Mar-08
Subject: Thanks
We wanted to say thanks for a great holiday. The week at The Oriental in Sharm was very relaxing. The hotel is clean, elegant, well facilitated and the staff professional in all aspects. My biggest thanks would have to go to the rep from East Mar Travel who meet us at the airport and collected us on our return. He was exceptional in his service, making us feel safe and welcome.He even saw us through the airport on departure, through to security.
The only complaint we had to make was at the start of the holiday, when told that we needed to collect tickets 3 hours prior to flight and the Airport Agencies desk is not manned until 2 - 2.5 hrs before flight. This is obviously a miss communication between yourselves and Airport Agencies that causes a frustrating hour for customers.
However it is with thanks that I send this e-mail and I hope to do business with yourselves in the future.
Laura Woolley
From: Ruth Crane
Sent: 11-Mar-08
Subject: Egypt Holiday
Dear The Holiday Place
Just got back a few days ago from our holiday as detailed below and just want to thank you for a fantastic time that we all had.
From setting foot on the plane at Manchester to departing Luxor at the end of our hols everything went according to plan – we were looked after by The Holiday Place reps as soon as we set foot in Luxor airport and they sorted everything out until we got aboard The Commodore. From there on the staff on board were very attentive and our tour guide (Amira) was brilliant. We had a small group of 12 to start with for the 1st half of the week which was really great as Amira got us to the temples and sights early and promptly before the crowds emerged!! All the excursions were well planned and as we normally go on holidays where we plan everything ourselves it was great to have this done for us.
All in all we had a brilliant time in Egypt and would definitely recommend and book again with The Holiday Place. We were very impressed that the rep from The Holiday Place accompanied us all the way through to departure at Luxor and even got us to the front of the booking in queue!!! – perhaps he wanted to make sure he got rid of us!! Ha Ha!!
Thanks again for a fantastic time – everything was as expected and in most cases better than we thought it would be, however just one criticism was that the coffee on board was as weak as dish water!! But that is the only complaint we have so not bad eh!!
Ruth Crane
From: Vivienne Stimson
Sent: 6-Mar-08
Subject: Cuba holiday
To Leah and the Holiday Place,
Thank you for organising our brilliant holiday to Cuba in January of this year, visiting Guardalavaca, Santiago and Havana. All our transfers went without a hitch and it was all beautifully organised. We went on the tour of the countryside in Guardalavaca and a city tour in Santiago. Both the tours were excellent and good value for money. All the reps gave good advice and didn't only push the excursions, I would particularly like to mention Felix in Santiago, who was charming and very helpful.
The hotel in Santiago was little disappointing but adequate for our short stay. However the resort hotel, Paradisus Rio de Oro, was brilliant with superb service and excellent friendly staff. The hotel Parque Central in Havana is in the very best location - thanks to Leah for recommending it over the Nacional de Cuba (which was nice, we went had a look round), but ours was much better for getting out to the older music bars and restaurants that Havana is all about.
Cuba was all we expected and more, we just loved the atmosphere of the place. We will definately go back and will certainly use the Holiday Place again.
Thanks again,
Vivienne and Steven Stimson
From: David Everett
Sent: 25-Feb-08
Subject: cuba holiday
Hi Damien.
I would like to take this opportunity to thank you for your advice when seeking a holiday in Cuba. Also to give feedback to The Holiday Place.
Just back from two weeks in Cuba, where we stayed both in Havana at the Parque Central hotel (Fantastic Hotel) and in Varadeo at the Sandals Royal Resort Hicacos .. Great resort.
Our holiday was first class, your representatives were very knowledgable, helpful and courteous. Our transfers were on time and also helpful. The airline you suggested was Cubana, they too were great, no issues anywhere or with anything. Many thanks again, we will certainly come back to The Holiday Place later this year for our next booking.
Regards
David Everett
From: Elina & Mike Speight
Sent: 25-Feb-08
Subject: feedback - adash
Dear Sirs
We would like to express our gratitude for the service we've received from your company over the past year.
We booked holidays with you on two separate occasions; both itineraries were managed by Adash, one of your travel advisors. Adash provided us with the best service we've ever received from any travel agent. He has dealt with all our requests timely, in a friendly & a professional manner, keeping us informed with regular updates. Last year Adash put together a very complicated itinerary for our multi-centre holiday to Egypt, combining required dates, preferred hotels & sightseeing; whilst other travel agents we went to said "it can't be done". This year Adash booked our chosen trip whilst dealing with a limited availability; & again, we received just what we wanted. Please could you pass our sincere thanks to Adash for his help in making our holiday booking easy & stress free.
We will certainly use your company again in the future & will gladly recommend you to all our friends.
Kind regards
Elina & Mike Speight
Gloucestershire
From: Maria Boyd
Sent: 22-Feb-08
Subject: Commendation Letter Regarding Damien O'Brien
Dear Carole
Further to our conversation yesterday, this email is sent to express our appreciation at the service we've received from Damien O'Brien, i.e. from the initial booking enquiry about the holiday to the final details received through the post. Damien realised that we are repeat guests to Cuba through The Holiday Place and ensured we continue to do business with you.
Damien has been instrumental in securing us an additional 30kg luggage allowance, which will enable us to take gifts for children in Cuba. However, this commendation letter is not just about the additional allowance but also the exceptional customer service skills he demonstrated. An example of this was his regular emails informing me that he was still in communication with Cubana trying to get them to agree our request for additional luggage allowance. This I believe was outside his remit but he however took it upon himself to ensure he secured a favourable result on our behalf.
Please accept this commendation letter on behalf of my partner and I for the exceptional service we received from Damien O'Brien and please express our sincere thanks to him for a job well done.
Regards and thank you for your attention in this matter.
Maria Boyd
From: Helen Payne
Sent: 21-Feb-08
Subject: cuba holiday
Dear All at Holiday Place,
I have just come back from my holiday in Cuba. I have to say how very impressed I was with the excellent service I have received from everyone from booking to the amazing help we got at our resorts and the extra touches like the wine in our rooms and the late check out, fantastic.
Thank you Holiday Place I will book with you again
Regards
Helen Payne
From: Edyta Krawczyk
Sent: 19-Feb-08
Subject: Holiday
Hi Vanessa,
Just wanted to write you a quick note to say that we had an amazing holiday in Cuba and we were really pleased with a great help and support from Yarlene, the holiday place representative. She was available every day in the hotel and was the most helpful and hospitable.
Also, the whole trip was organised in such a great way and we thoroughly enjoyed it.
Many thanks,
Edyta
From: Sarah Willman
Sent: 6-Feb-08
Subject: Feedback from holiday
Hi Louise,
I just wanted to let you know that the service we received from your agents in Egypt was excellent. They met us at the airport with a visa so we didn't have to queue. They explained everything really clearly and in lots of detail. They escorted us to the hotel in El Gouna and helped with check-in. I didn't expect this, I just thought they'd put us in a car and we'd sort ourselves out when we got there. I also had an accident (broke my foot!!) while I was there and they dealt with the situation brilliantly, even getting us a room upgrade in El Gouna!!
All the best,
Sarah
From: janet morrison
Sent: 5-Feb-08
Subject: cuba and costa rica
Hi
I would just like to say think you for a very enjoyable holiday to Cuba and Costa Rica. The arrangements were all very good, everyone was very helpful and the service absolutely excellent. I would recommend the holiday and The Holiday Place to anyone.
Thanks once again.
Best Wishes
Janet
From: Jackie & John Rogger
Sent: 1-Feb-08
Subject: cuba holiday
Dear Gareth,
as promised I am reporting back after our return from Cuba only yesterday. We had a fantastic time & your team over there really looked after us. All of our transfers were on time & the itinerary was great. It is difficult to give you all our observations & comments via email but suffice to say it is a great country to visit, exciting & that little bit different but I would say if you want to relly get that authentic feel it is better to stay in the Casa Particulares than hotels & you eat like kings there compared to the restaurants.
Our salsa is coming along a treat & maybe one day we shall return but I think that before too long it will change beyond all recognition, it has to for the sake of the population there.
Thanks for all your ground work here on our behalf & sorry that we caused you some extra headaches!
Kind regards & pur appreciation,
Jackie & Johnnie Rogger
From: Michael Malhotra
Sent: 30-Jan-08
Subject: cuba holiday - blau hotel varadero
Dear Lyn
First I would like to wish you a very happy, healthy and prosperous new year.
Also I would like to thank you for organising my trip to Cuba. The hotels and their service, transportation and everything was just perfect. The weather was kind and people very nice indeed. Full credit to you for making my stay so comfortable and enjoyable.
Now is it possible to organise a trip to Habana for 21 days and following on 7 days to Blau Varadero. Preferred hotel in Habana Parque Central or one bedroom apartment which ever is cheaper. This is for one person in the cheapest season. I look forward to hearing from you.
Once again thank you very much for all your help.
Michael
From: Michael McKeown
Sent: 30-Jan-08
Subject: cuba holiday
Dear Shyama,
I just wanted to drop you a line to say thanks for all your help with our holiday booking. We had a great time, and much of that was down to your help and organisation. I'm sure I will be in touch again.
Best Wishes,
Michael McKeown
From: Paul Miller
Sent: 30-Jan-08
Subject: Cuba Holiday
Damien,
After returning from the Blau Varadero I thought I would write to say that we had a fantastic time, the hotel lived up to everything that we expected. From the moment we arrived the service from the hotel staff was of a very high standard, they were friendly, polite and could not do enough for us.
All the rooms were ready for us on arrival and again these did not disappoint us they even managed to get us the interconnecting room. All the facilities were as promised and suited everybody in the party. There was something for everyone to do or not as we had a lot of lazy days. The beach was an added bonus again which meant people could choose between that and the pool.
I would also like to mention Sandra the rep; again she was very professional and took care of us and everything that we needed. Even came in on her day off to sort out an excursion that was cancelled due to bad weather. She went out of her way to make sure everything was right for us and our friends.
Just the one point that I need you to look at is the client report form that was faxed from Cuba, with regards to Mr Jackson not being picked up by the transfer coach and having to get a taxi to the resort, we filled in the form to claim back the fare. This is a very minor detail on what was a superb holiday and a great recommendation on your part.
I will be putting a review onto trip advisor for any other travellers wishing to visit this hotel and will of course mention we booked it through the Holiday Place. I would also recommend this to friends and cannot wait to return myself,
Many Thanks
Paul Miller
From: Terhi
Sent: 30-Jan-08
Subject: Cuba Holiday
Hi Alexandra
I just wanted to tell you that we had a fantastic time in Cuba. Also I'd like you to know that your rep in Habana was very nice but the best people were the friendly, smiling staff in Los Frailes - what a place! The five hour delay on the way back was a very pleasant bonus, shame it couldn't have been 5 days or 5 weeks!
Thank you
Terhi
From: Vijitha
Sent: 30-Jan-08
Subject: Cuba Holiday
Dear Damien,
Having returned from Cuba just a while ago, I just want to thank you for helping to put together what I found to be an amazing trip. I was so clueless at the start and organising a trip for more than 2 people was always going to prove to be a challenge. Especially when it involved visiting 3 different places within Cuba, sorting out internal transfers and accommodation! You were patient enough to realise that you were talking to a bunch of poor people and after an exchange of several emails, provided us with an itinerary and a good price. The Holiday Place was very efficient when one of our party couldn’t make it, and were flexible to make the necessary changes to the holiday.
Our flight was pleasant and we arrived in sunny weather. There was a Holiday Place rep waiting to inform us that our transfer to our hotel was ready and waiting. AC, comfy seats and fresh sugar cane – excellent! Arriving in our hotel and not knowing what to expect, the hotel were happy to change one of our rooms and we were told that our tour rep would meet us in the morning!
Enter Felix!! He must be one of the loveliest men I have ever met. He was so patient with us, answered our questions, gave us an in depth account into the history of Cuba and was in general absolutely lovely! At no time did he not act professionally and was more of a friend than a tour guide. I asked him where I could find a cake to help celebrate one of our birthdays to which he found me a home made one! He’s absolutely charming! His genuine warmth is lovely and his knowledge may not know any flaws! A lovely, lovely guy!
Our tour guide in Havana was lovely as was our driver (both whose names I’ve forgotten!). Accommodating to what we wanted to do, stopping when we needed, giving us advice on cigars and money changing! And also the lady in your bungalows at the Commodoro was pleasant and delightful. Our rep in Varadero was excellent in providing us with information regarding excursions but it seemed that that’s all she was interested in. It was very hard to get in touch with her as well. However, the excursions here were the best and we had a wicked time skydiving (amazing!), swimming caves, discovery jeep touring and swimming with the dolphins!
It was an amazing holiday so thank you. Thank you also for putting up with all our randomness as well just before we left!!
Best wishes,
Vijitha
From: Clive Hazzard
Sent: 28-Jan-08
Subject: mauritius holiday
Hi Alexandra
Got back from Mauritius on Sunday, had the most fantastic holiday. The Heritage hotel was superb, flights were good and transfer was excellent, would recommend hotel to anyone.
Many thanks for all your help.
Best wishes
Clive Hazzard
From: Julian White
Sent: 17-Jan-08
Subject: Mauritius holiday - Paul & Virginie
Thank You
We have just returned from a hoiday in Mauritius that you booked for us and I have to say how impressed I was with the whole trip.
Everything was organised extremely well and I have been very impressed with your company from start to finish.
I will definately use you again in future.
Many thanks again
Julian White
From: Melanie Jane
Sent: 9-Jan-08
Subject: cuba holiday
Gareth,
Have just unearthed your email address as a friend of mine is trying to book her honeymoon in Cuba and I told her to call you! Meant to write to you when we got back to say what a great holiday it was.. Next time I want an extra couple of nights in Havana, and want to visit Trinidad..
Thanks for all your help!
Cheers,
Melanie Jane
From: Jon Parry
Sent: 5-Jan-08
Subject: Cuba Holiday
Dear Adarsh,
Just a short email to let you know how much we enjoyed the Trip to Cuba with Holiday Place, how impressed I was that you could make the holiday around the times I requested – the 5* Saratoga hotel in Havanna was truly excellent, and a proper 5*, when the airport transfer coach pulled up outside the hotel, I said to my wife, I wish we were staying here, – and we were !
In the both hotels we stayed at, Holiday place guests seemed to get lots of preferential extras be over the the other tour companies, with the ‘couples extras’ of sparkling wine in room, complimentary dinner at Saratoga, massage at Blau Varadero, (together with sea view and sparkling wine in room), and extra meals in the a la carte restaurants.
All in all an excellent holiday – and we will be booking with Holiday Place next time..
Thanks Adarsh
Jon
Of course you may use this as recommendation for your company. This is the third time we have holidayed with Holiday Place….. the standard has been better each time than that of the big name holiday companies. e.g. we’ve been to Moon Palace Cancun twice, once with Thomas Cook and once with Holiday Place. Thomas cook was more and offered far less in terms of included trips etc.
I would highly recommend Holiday Place to all
Thanks
Jon
From: Shane Mellor
Sent: 28-Nov-07
Subject: Egyptian Nile Cruise
Dear sirs,
Just a little thank you note to say how totally impressed we were with the whole of the arrangements for our holiday, we were celebrating our 25th wedding anniversary. We had a memorable time aboard the Sonesta St. George 1 and the representatives from Eastmar and our Egyptologist were superb and guided us from the moment we stepped off the plane, the ship was just fantastic, the catering staff made us a cake to celebrate our anniversary and delivered it to our table in true Egyptian style! It was the first time we had used your company and we will definitely be using you again in the future. Thank you all once again for a very memorable and enjoyable holiday that will shall remember for the rest of our lives.
Kind regards,
Shane Mellor
From: Suzie Scott
Sent: 26-Nov-07
Subject: Cuba Wedding
I'm writing to thank you all for ensuring that we had a fantastic holiday in Cuba and a fabulous wedding. Both the hotels (Occidentale Playa Turquesa in Guardalavaca and Parque Central in Havana) were excellent. We have not stopped telling our friends and family about the lovely beach, the water sports, the seven swimming pools, riding at the local nature reserve and the experience of swimming with dolphins in Guardalavaca. Our tour guides - particularly Ariel on the countryside tour and Mercedes in Santiago de Cuba were also excellent - open, friendly and very knowledgeable. We learnt a lot.
Havana was also beyond all we had imagined - vibrant, lively and great architecture. We loved the vintage car tour and the horse and carriage ride, as well as wandering the streets in the old town.
Our wedding on the beach was brilliant. Both the London staff (you and Gosia and the rest of the team) - and the people in Cuba (particularly Jordi - your Holiday Place rep in Cuba and Yami - the hotel Guest Services Manager) - along with the rest of the staff at the hotel did a superb job in ensuring that everything ran beautifully.
We have travelled alot - and I can honestly say that this was the best holiday we've ever had - the wedding was just the icing in the cake.
I would also recommend The Holiday Place as a tour company - you all went out of your way to make sure that every thing went as planned.
Please pass our thanks on the every-one. We will be coming back to Cuba soon.
Only one thing is outstanding - we were told that the wedding certificate would arrive in about a month - and we have not heard anything yet. Could you check to find out if it is one its way?
I know some of our wedding pictures have been circulated - but here are a couple more from the holiday.
Thank you all again
Suzie and Tom
From: Helen Turpin & Matthew Alcock
Sent: 16-Nov-07
Subject: Egypt holiday
Dear Julie,
I called your office earlier today to say what great service we received from your holiday reps in both Luxor and Hurghada on our recent trip.
We stayed at eth Sheraton in Luxor for 3 days and met Hary who was very helpful and informative. The Sheraton exceeded our expectations and we had a really great time there. We went onto Hurghada and the representative there was also very helpful. Informative on local matters of culture, exports etc. We stayed at the Hilton Long Beach which whilst it is large was very nice. The room we were allocated was fabulous, with sea view, large balcony and lots of space. We did have one small problem with the food at a beach bar, as this part of the holiday was all inclusive, but having complained the staff at the hotel were more than apologetic and went to great lengths to correct the situation (served pizza by the Food & Beverages manager, not normally available, and treated as if we were in a restaurant). We really did feel we would be ignored but they went the extra mile.
So we are left with some great memories of Egypt, so much so we intend to return and will do so with the Holiday Place and would not hesitate to recommend your company.
Yours sincerely
Helen Turpin & Matthew Alcock
From: Astrid Yeremian
Sent: 15-Nov-07
Subject: Cuba holiday
Laura ,
Just to let you know , I had a fab time in Cuba, either in the resort or in la Havana, everything was great well organised,
Your reps are very professional and very good especially in la Havana , they were really helpfull, entertainement are good value for money.
The only bad comment I will do is about the hotel staff in Comodoro ( they really couldnt care less!) , but I was maybe there at the wrong time!
I am already thinking next hol ! ( which wont be before nov 08, but I need to organise a family trip next year )
It was just the perfect break,
Thanks again
Regards
Astrid Yeremian
From: Catherine Oldfield
Sent: 26-Oct-07
Subject: Egypt holiday
From: Martin Bloomfield
Sent: 20-Sep-07
Subject: Great Cuba holiday
Damien,
Been back for a little while now but wanted to say what a great holiday we had Cuba. The Nacional was exactly what we expected, faded splendour, glad we did it even if the water only dripped out of the shower head.
The Occidental was amazing, when I say amazing I mean beyond anything I could possibly have expected. The staff were fantastic (Butlers!...wow), the accommodation outstanding, the beach just stunning. It was beyond our wildest dreams.
Our return to the Saratoga was also good......apparently we were booked on a honeymoon package.....my divorce hasn't actually come through yet and it did raise expectations! The Saratoga room was superb with fabulous views over the Capitol building and beyond. Penny used the rooftop pool a little more than me.
Saratoga is what it says on the box, modern and very comfortable.....perhaps showing our delight in the faded charm of Nacional. I know you were a bit concerned about Nacional, but it was more relaxing than the Saratoga, being a bit out of town, cooler because of the sea breeze and quite charming on the veranda with a coffee or a drink, but faded can be charming if that's what you're prepared for.
All the guides books say Cuba is not the place for great food. It was acceptable in most places, the Saratoga though was poor on the food front.
So, well done. Now I understand the difference between one travel agent and another, and what a difference, you did a great job.
Thanks you,
Regards,
Martin Bloomfield
PS:
I hardly mentioned the staff on the ground in Cuba. We were astonished that reps turned up at the Nacional at 4am with a cab to accompany us to the airport and reps or cabs were always waiting and ready to take us on the next leg of our journey. The quality of your staff on the ground was excellent and better than anything I have ever experienced with a tour operator. Not just good solid advice about were to go and what to do either, they were nice people.
Perhaps also worth mentioning the internal transfer. I was slightly reticent, thinking Cuba and old Russion 8 seater jet or something, actually it was a brand new plane, a forty seater and very comfortable.
Regards,
Martin
From: Mrs K from Cheshire
Sent: 14-Sep-07
Subject: Egypt holiday
Dear Cem
We have just returned back from our holiday in Egypt- 4 nights on the Sonesta St George and 3 nights at the Movenpick in Luxor. The holiday was wonderful.The service on the boat was excellent as was the tour guide. The reps you use over there are also excellent. I do not know if we were just lucky, but we had one rep who stayed with just the 2 of us when we arrived at the airport, to go home ,and then when we went thro to security there was another rep there who waited with us while we checked in and went thro passport control. We were certainly well looked after. The combination of the cruise and the stay at the resort hotel was a good recommendation from yourself. Thank you.
Are all your holidays this good!!
Mrs K from Cheshire
From: Jeff Stratton
Sent: 11-Sep-07
Subject: Costa Rica
I recently booked a two week all inclusive holiday with you in Costa Rica, July 16th-30th [Jackie Leach], staying at the Occidental Grand Papagayo. You kindly arranged arranged direct with the hotel/your contacts an acceptable price package to meet our requirements.
I would just like to pass on my thanks as we had an enjoyable holiday and we were very happy with the package provided.
Kind regards
Jeff Stratton
From: Joan Henshaw
Sent: 11-Sep-07
Subject: Tariq
Hi
I have been dealing with Tariq over the past two days and I just wanted to give you some feedback on his excellent service. He has worked really hard on finding me a holiday, with difficult flight arrangements, and has done this with efficiency and patience (when I changed my mind a number of times!). I was particularly impressed by the follow up calls made. Overall a really good experience and I'll certainly use your company again
Very best wishes
Joan Henshaw
From: Mr & Mrs Greaves
Sent: 11-Sep-07
Subject: Cuba Wedding
We can't put into words the way the Holiday Place made our wedding become a dream come true. From the airport on arrival to departing we were treated like royalty, nothing was ever too much that we asked for. Our Rep was fantastic and had an answer to all our questions and helped put any request forward to the wedding coordinators who were also great people.
To say the least we had a fantastic wedding which carried on throughout our holiday.
An affordable luxury with a fantastic priced wedding package.
Perfection!
Deborah Greaves
From: Sophie
Sent: 11-Sep-07
Subject: Cuba
Hi,
I have just got back from a trip to Cuba booked with your agency. I would just like to thank you all for making this experience unbelievable. The reps in Cuba were fantastic!! Anything we needed or wanted was no problem, they saw to that fact that we had nothing to worry about and made this the best trip I have ever had! I cant wait to come back to you guys and organise my next trip back to Cuba. You have fantastic reps whose only concern was that we were happy.
Thank you all so much,
Sophie
From: Elizabeth Clough (formerly Stone)
Sent: 10-Sep-07
Subject: Egypt
The Manager,
We have recently returned form The Hyatt Regency Hotel, Sharm el Sheikh, Egypt after booking with yourselves. I would like to advise you that the service we recieved, from booking to the representative in the resort was excellent and i will be recommending your company. From the moment we arrived at the Egyption airport, our every need was taken care of immediately. I may add, that having booked with other larger agencies in the past,I will no longer be booking through them any longer. We are very impressed by the level of service received and have noted this on the tripadvisor website. We look forward to booking with you again this year and next.
Thank you
Miss Elizabeth Clough (formerly Stone)
From: Gareth Chick
Sent: 10-Sep-07
Subject: Cuba wedding
Hi Asi
We wanted to say a huge thank you to you for making our wedding and our whole trip a great success. Your personal attention and hard work were a very important factor and we can’t thank you enough for everything you did for us.
We have watched the video many times since we have been back, and we cry every time!
Thank you Asi – you are a great credit to your company.
Gareth and Rachel
Hi Agnes
Gareth copied me in on the email that he sent to you and I would like to echo his comments. It was a completely magical day and I am so grateful for the part that you played in making it all come together. I notice however that (just like a man) he has not put any photos in of us as a couple and I thought you might like one, so take your pick from these. The Hotel Nacional is a fairytale place and I felt like a queen in that setting.
Thank you again.
Rachel
From: Helen
Sent: 10-Sep-07
Subject: Cuba
Hi Agnes
I am sure you heard from Rochelle we all got back safely. She told me my daily texts were keeping you all amused !!!
Just wanted to let you know we all had an amazing time - one of the best holidays ever. I forgot how much I loved Cuba - and can't wait to go back again !!! I think I will have to keep checking your website to find out when there is a cheap deal !!!
I already wrote to Ernesto & Elio to thank them personally - but I must say all the staff & team you have there are fantastic, they really do an amazing job.
Muzzie wanted to suprise them all with a sandwich toaster as a thank you for all they did for her and her friend - unfortunately, they stopped us at customs and would not let us bring it through (we were supposed to collect it on the way back but of course it wasn't there!) so she was quite upset. She would really like to send them something - as would the other girls - so please let me know if there is an opportunity to send anything with anyone going.
Thanks again!
Helen
From: Helen
Sent: 10-Sep-07
Subject: Cuba
Cuba has to be one of my favourite countries I have visited. The more I go, the more I want to go back!
You feel very safe and the people are amazing - so warm & friendly. It is the perfect destination for a combination city/beach holiday.
Havana is one of the most special and interesting cities I have been to. The hotel I stayed in - NH Parque Central - is fantastic. It is a beautiful hotel with a brilliant location in the heart of the city and it has a wonderful roof top pool which is perfect for relaxing after a day of sightseeing!
Varedero is a wonderful beach resort which was perfect to unwind after a few hectic days in Havana. The Iberostar Varedero is amazing - it has the most beautiful pools and beach. The staff there are very friendly and helpful.
Through The Holiday Place we booked some great excursions both in Havana & Varadero - they are organised so well, you get to see so much and learn so much about Cuba from the guides who are so informative.
The Holiday Place has an amazing set up in Cuba and I cannot speak highly enough of the staff there. They are all so warm and friendly and did everything possible to ensure we all had a great time. The way we were treated made our trip even more memorable and we wont forget them!
Cuba is a country I will definately visit again, and after this experience would only book through The Holiday Place.
Helen
From: jayne perry
Sent: 10-Sep-07
Subject: wonderful holiday in cuba
We have just returned from a wonderful holiday in Cuba. We just wanted to praise everyone involved with the organisation of the holiday here and in Cuba. We had read feedback from other holiday makers a month before we left and it gave us some concerns about the hotel in Guardalavaca. We were very happy to find that the comments were very far from what we found on our arrival. The hotels staff and the Holiday Reps were all so great. Yordy our Rep was so helpful and such a lovely person. She helped us gain a better understanding of the Island and the Cubian people. She deserves credit for not forcing a sales pitch but selling us trips through wanting to see more of the Island and making us interested in the Cubian way of life and the lovely people we'd meet. We certainly weren't disappointed as it made our holiday a lasting memory, please pass on our thanks to her. The Holiday Place are very lucky to have her as their Rep. she is a credit to herself and your company. We hadn't realised before meeting her that the Cubian people were so well educated and most of the staff have degrees and are very intelligent people. You just assume that education would be hard for the people to attend as they seem so poor in finanical status in general, best we try and read between the lines of the mass media ( no surprise there then). We can't praise 'The Holday Place' enough, we had a 'couple's package'. Massage and Romantic Meal as an extra which were great. We will certainly recommend you to everyone and hope that others will do the same. The 'Central Parque Hotel' in Havana was also lovely and was a prime location for anyone wanting to explore the City, which was great on the horse and trap. The rooms and food were great at both Hotels with very effective AC. which was a life saver for us English who are not used to the temperatures in Cuba. Thanks again to you all, can't fault any part of the holiday, except it went too quickly!
Kind Regards.
Jayne and David Perry.
From: Chris Davies
Sent: 6-Sep-07
Subject: 14 Night All Inclusive Caribbean Holidays
Hello dear holiday place
We are just back from a holiday in Cuba, arranged through you. Our family party of four adults had a fantastic time - no trouble and hassle with any of the things you arranged for us and very efficient reps at the other end. We mixed the pre-arranged with three days of travel under our own steam. Absolutely wonderful.
Thanks very much
chris davies
From: Lucy Carter
Sent: 3-Sep-07
Subject: Our holiday to Cuba 28th July - 10th August
Good afternoon Julie
I felt I must email to let you know what a fabulous holiday we have had.
We have never booked with the Holiday Place before but were most impressed with the organisation from start to finish. Our booking was taken efficiently and everything arrived when you said. The hotels, The Parque Central in Havana and Sandals in Varedero were superb and so were the staff. The reps at both hotels were helpful and efficient. All trips we booked were excellent apart from one at Sandals. This trip was a new trip to a nice restaurant overlooking the sea but we felt the staff there were not helpful or friendly and we felt the trip was overpriced. We did pass this constructive criticism on to Sandra the rep at Sandals.
We felt extremely well cared for the whole visit and felt valued as a customer. We will probably not return to Cuba, not because we didn’t love it but because there are lots of other places we want to see, but we have recommended it to lots of friends.
A big thank you, to you and your team for making our two weeks Cuba holiday very, very special.
Kind regards
Lucy Carter
From: Mrs Nash
Sent: 23-Mar-07
Subject: Egypt holiday
I feel I must write and thank you for a wonderful holiday that Mrs Mathew and I have just had with your company.
Your reps are the best I have ever come accross and I've certainly done a lot of travelling in my time. We started off at Sharm El Sheikh and then on to Luxor for 1 night and off again the next morning for 7 nights on the Ra II cruising the Nile. When we came off the Nile we flew to Cairo for 2 nights stay at the Ramses Hilton Hotel before flying back to England.
During all these comings and goings your reps were there waiting to help us with our luggage, I couldn't help but write and let you know how fantastic and smart they all were. I would certainly consider booking more holidays with your company in the future.
Do you have such a thing as a brochure you could send me or are all your holidays booked online?
Mrs. R Nash
From: Benke Tibor
Sent: 9-Mar-07
Subject: Cuba holiday
From: Lisa Gibbs
Sent: 5-Mar-07
Subject: Cuba Wedding
Hi Agnes,
Our day and holiday was so special, and this was definitely because of all of the help and assistance I had from you and your team in the UK and Cuba.
Asi is a wonderful person, who went well beyond her call of duty to make sure we had everything we wanted and more, and for that, I can't thank her enough.
I have attached some photos sent over by the professional photographer.
I now have the certificate of marriage given to me in Cuba. Can you tell me if this is recognised in the UK or whether there is anything I need to do now I am back in the UK to get the official documentation? I really don't where to start but I am aware that I can't do anything without an official marriage certificate.
Any help you can give is much appreciated.
Regards,
Lisa
From: Marc Jones
Sent: 2-Mar-07
Subject: Cuba Holiday
Hi
Thanks for organising our recent family holiday to Cuba. Everyone on
the trip commented that the Holiday Place had done a good job of
organising everything for us and there were very few hold-ups.
Thanks
Marc Jones
From: Stephanie Libessart-Roberts
Sent: 1-Mar-07
Subject: Cuba holiday
We have just come back from our holiday and I would like to thank you for your recommendations of hotels as we(ave had a wonderful time in both Guardalavaca and Havana.
We actually loved it so much that we would like to go back next year, especially if you can match a similar deal to the one you offered us this year. My husband and I have been very pleased with the service we received from your staff, from the moment we asked for a quote (Anne Taverson) to the moment we were over there. Juan Carlos (Guardalavaca) and Jorge (Havana) were also very helpful and I would appreciate if you could thank them on our behalf. We did appreciate the reps being at the airport to welcome us and give us information on the resort/hotels, and getting breakfast in the room the morning after we arrived, as well as being able to book a romantic meal for 2 at one of the restaurants at the Paradisus were also very nice touches.
We will be going again to Cuba same time next year (February) and I am sincerely hoping that the quote and service will get from the Holiday Place will be as good as the one for this year so that we can book through you again and enjoying two wonderful weeks in a wonderful resort.
Thanks
Stephanie
From: Brian Castle
Sent: 28-Feb-07
Subject: Cairo & Nile Cruise
Dear Sirs:
I have just returned with my wife, Alison!nd daughter Lorna, from a ten-day holiday in Egypt from 9 to 19 February. We spent three nights at Le Meridien Pyramids followed by a seven nights Nile Cruise on th eMS Odyssey of the Presidential Cruise Line and were members of a party of eight friends from Guernsey, with Mrs J Dorey as teh lead Member (who made the booking with your company). Transfers were arranged by Eastmar Tours.
I rarely feel the need to put pent to paper in this way, but wanted to tell you what an excellent holiday we had. Every aspect of it was first class, the hotel, the transfers, your representatives in Cairo and on the cruise, the Egyptologists, the food and the service on the boat. We felt like VIPs and knew, on every step of the way, that people were on hand to answer any questions or provide us with any help or assistance we might need. It is difficult to name individuals when everyone has been so attentive but we would particularly like to thank:
David Adel Aziz - who greeted us and looked after us so well in Cairo and gave us his mobile number with a request to contact him any time day or night if we had any questions or problems.
Shaima - our Egyptologist in Cairo whose love of all things Egyptian was infectious.
Elia K Takla - our Egyptologist and tour guide for the cruise who was very professional both with regard to his lectures and his organisation of the trips which, under his guidance, were fascinating and provided us with so many superb memories...
The Crew of MS Odyssey - fantastic and friendly service from all the crew members.
We are recommending Egypt, The Holiday Place and MS Odyssey to friends and family (I think my mother-in-law will book up shortly!)
All in all, we had a wonderful time. Many thanks to all at The Holiday Place and your associates who gave us such a holiday to remember.
Yours Faithfully,
Brian Castle
From: Eve and John Farrall
Sent: 14-Feb-07
Subject: Egypt holiday
From: Marie Smyth
Sent: 13-Feb-07
Subject: Cuba holiday
My husband and I travelled to Guardalavaca on 24th January for 10 days, I could not fault any of your services. All of your reservation staff that I dealt with made the process of booking a holiday simple, they were very attentive to details and always responded promptly to any queries that I had.
Transport from the airport to the hotel and pick up from the hotels going to the airport was seamless.
Our guide in Guardalavaca, Yordi, is just a treasure. Nothing was too much trouble for her; she went out of her way to ensure we enjoyed our stay, which we did very much. She was readily available to us and is a font of good information.
In short The Holiday Place is one of the best companies that we have ever traveled with; I have recommended them to several friends and will definitely travel with them again.
Thanks again
From: Sian Smith
Sent: 7-Feb-07
Subject: Cuba holiday
Me and my husband have just returned from a marvelous holliday in Club Amigo, Guardalavaca, cuba. We would like to thank our club rep. Jordy and would like details/ email address of how to contact her.
ours Sian Smith
From: Mark Whittam
Sent: 31-Jan-07
Subject: Cuba holiday
We (my wife and I) returned from a holiday to Cuba (Guardalavaca/Havana) and would just like to say it was one of the best holiday experiences we have ever had.
Especial thanks and gratitude to Felix, the local rep., who is the best rep we have ever had dealings with (please pass our good wishes on - he deserves it).
Many thanks for ALL your teams brilliant work.
Mark Whittam
From: Mr Denis Cook
Sent: 31-Jan-07
Subject: Cuba holiday
Booking our holiday with you was easy, pleasant and helpful (and competitive) - thanks Charmaine!
Really had a good time - reps helpful and Hotel was fine.
The overnight trip to Havana was excellent value and I would(ighly recommend to first timers to Cuba!
Thanks again and we'll be back when next planning a holiday
Denis Cook
(Someone needs to tell airport immigration to lighten up! - We were spending thousands of pounds in their country - and they treated everyone like suspects - without one please, thank you or smile! - needed that 6am in morning after an 11 hour delay!) but my only gripe!!
From: Mrs Jacqueline Winn
Sent: 30-Jan-07
Subject: Cuba holiday
Dear Mr Shah,
I am writing to bring to your attention the excellent customer service I received from a member of your sales staff by the name of Naz Mostowfi. She is an asset to your company.
I am a person who usually travels through the net and books a holiday using various separate components. By chance I came across your website and enquired a price. The sales representative who took my call was Naz. Due3oley to her honesty, her hard work and her very pleasant telephone manner I decided to cease my search and book the holiday with the "Holiday Place".
I2eceived a friendly, honest service which has left me with no doubt that I shall use your company again.
Yours sincerely
Mrs Jacqueline Winn
From: Sally, John & Cameron Russell
Sent: 7-Jan-07
Subject: Dubai holiday
Hi Susan
I just wanted to let you know that I received excellent service from your company over the New Year.
In particular, Louise Hadi - I phoned Louise and she managed to sort out an extremely last minute holiday to Dubai for myself and my family.
To be honest I had tried a number of companies with absolutely no success at all and Louise worked extremely hard to find us something and came up with a fantastic hotel which she was also able to personally recommend.
We had a fabulous time and will certainly be looking to visit this hotel again.
We would also not hesitate to recommend yourselves to our friends and colleagues as the service you provided for us was second to none.
Many thanks Louise - we are so grateful you managed to make our New Year and enjoyable and memorable one.
All the best for 2007,
Sally, John and Cameron Russell
From: Karen Geen
Sent: 30-Nov-06
Subject: Cuba holiday
Morning Ken
Just a quick note to say how much we enjoyed our holiday in Cuba and to thank you for the room upgrade you requested for us. We were given a suite and it was lovely and spacious.
The holiday itself was fantastic and have to say had never heard of the Holiday Place before booked but would certainly book with yourselves again as everything was so well organised.
The Holiday reps in Havana and Varadeo are the most helpful and friendly have ever had on a holiday.
Once again thank you.
Kind regards
Karen
From: Muhammed Georghiou
Sent: 16-Nov-06
Subject: Egypt holiday
We just wanted to say thank you for a wonderful holiday you arranged for us. Egypt was really nice and the service was great
From: Ms Kath Thompson & Mr Malcolm Pitcher
Sent: 14-Nov-06
Subject: Egypt holiday
My partner and I have just returned from our holiday in Egypt, Sharm el Sheikh, Oriental Resort. This is the second time we have travelled with The Holiday Place and would not hesitate to use/recommend you to everyone else. The Hotel/staff/resort was excellent and your representatives at the airport and Hotel were superb. We had a wonderful week from 2 - 9 November 06 and hope to return with yourselves during 2007. Thank you all from the booking agents to the resort staff for your excellent service.
Yours sincerely
Ms Kath Thompson & Mr Malcolm Pitcher
From: Carol Ann (Wadeley) and Paul Coates
Sent: 26-Oct-06
Subject: Mauitius & Dubai honeymoon
Hi
We are just sending this short email to say thank you for organising our
honeymoon in Mauritius and Dubai from 25th September 2006. We had the most
amazing time and would highly recommend both destinations and hotels for
very different reasons! We stayed at Beau Rivage in Mauritius (the people
and food were fantastic) and Mina A Salaam. We were upgraded in Dubai to
the ocean facing suite which really made our honeymoon for us.
We also received a cake and champagne on our Emirates flights so thank you
for that.
Also could you please thank Paola for organising the trip for us and being
so patient.
Both handlers on the ground were brilliant especially the gentleman who
took us on the desert jeep trip and looked after me when I was ill!
Thanks so much, we want to do it all again!
Kind regards
Carol Ann (Wadeley) and Paul Coates
From: Marc Willets
Sent: 22-Oct-06
Subject: Nile Cruise holiday
Dear Holiday Place
The purpose of this e mail is to say Thank You for our recent Nile Cruise Holiday, both to The Holiday Place but also to our Egyptologist Guide Ashaf. However, your Website does not afford an opportunity to just e mail general thanks or queries, so perhaps you could pass it on to the right department. Thank You.
We just wanted to send a short e mail just to say Thank You. We are glad we invested a little more money & went for a 5* Holiday for it made all the difference. All the guides who met us at the airport to take us to the boat & those who returned as to the airport at the end were all superb. Radamis II and all its?staff were superb ?the rooms, the service, the food, the entertainment ?all first class! Our Egyptologist Guide, Ashaf, was also first class. All the arrangements he made for us, his insight into all the sites we visited, his general demeanour made our holiday. We asked him to arrange a visit to a Nubian village at very short notice, which he did and which turned out to be the highlight of our holiday. As you gather, we had a great holiday which exceeded our expectations.
However, there are 2 observations I would make.
Firstly, a little more guidance could be given on the local culture, particularly having sufficient understanding and money to pay the endless tips.
However, the holiday was fantastic, very memorable and exceeded our expectations. Thank You
Marc
From: V Shepard
Sent: 19-Oct-06
Subject: Nile Cruise
Dear Mr Shah,
We have just got back from the most wonderful holiday which as you know was booked through your company and was booked for us by Tariq, to let you know that the holiday was fantastic, a few of us went to Abu Simbel to see the marvellous temple there, we were met on our boat by the holiday rep for The Holiday Place, he seen to everything at the airport and we were met at the other end by another of your reps. The organisation for the trip was fantastic. Our tour guide was called Hani, what a delightful man he was pleasant, helpful, and very very knowledgable on the subject. He was up to see us off on our extra trips even though it was only 4 am. He was always smiling and anything that was asked of him was no trouble. My mother paid for the trip for us (8 of us altogether) and the staff in the kitchen made her a thank you cake for her and they presented this during our evening meal, accompanied by drums and lots of singing. It was fantastic and she loved it. Once again I would like to take the oportunity to thank your wonderful staff both before and during the trip, you made it a holiday of a lifetime....
Yours faithfully
V Shepard
From: Andrew Levens
Sent: 14-Oct-06
Subject: Nile Cruise holiday
Dear Holiday Place/ Kim O?eilly,
We have just returned from a week? Nile Cruise (Radamis II, 2-9th October) We had an excellent time, very well looked after by the crew and Eastmar Travel. Our guide/Egyptologist Ashraf was particularly helpful and attentive.
Yours Sincerely,
Andrew Levens
From: Shameen Koleejan
Sent: 12-Oct-06
Subject: Egypt holiday
Booked our holiday to Egypt through Omar - excellent service. He resolved some minor problems we had when we were out there and gave us regular updates. Have already booked our next holiday with him!
The service offered by Holiday Place is of the highest standard and I am happy to recommend people to you (and have already done so!)
Shameen Koleejan
From: Mr & Mrs Walker
Sent: 8-Oct-06
Subject: Cuba holiday
Hi there - Hola
We have2eturned from a fantastic holiday a week ago now, that we booked through you to Cuba, Club Amigo and then on to Havana to Commodoro Bungalows.
We just cannot rate high enough the representative that you have placed there, Felix, he was absolutely brilliant. He has to be the best representative that we have ever encountered on a holiday.e saw him every single day, we booked some excellent trips through him also.
He was very informative, helpful and friendly. Nothing was too much trouble. He saw off guests on every trip and each time when people were leaving to go home he was there to ensure there were no problems. He was a pleasure to meet.
If you are able to get word to Felix, please pass on our regards and to thank him for making our holiday so perfect and special. Cuba is a place we will return to, because we had such a great time, the weather was great, and there is so much more to see at other parts of the island. When we do return however, we would just have to look Felix up to see which hotel he was working at mainly, as we understand your representatives move to other hotels after a period of time.
Everyone whom we spoke to in Cuba thought Felix was an excellent representative - so we are.ot the only ones!!
Well, we will continue to monitor your website for future holidays - thank you for your assistance re our Cuba trip.
Kind regards
Mr & Mrs Walker, Yorkshire
From: Linda Henshall
Sent: 24-Aug-06
Subject: Holiday to Cuba
Thank you for an enjoyable holiday
The Iberostar Varadero was far above expectations and the staff so friendly and helpful, although I have to say we never noticed any senior management the whole time we were there.
The transfer home was much better and we had plenty of room in the car, your local rep got a mini bus for us in the end.
Also thanks for the complimentary rum and trip, it was great fun.
We would have no hesitation in recommending The Holiday Place or using your services in the future.
Linda Henshall
From: Name Supplied
Sent: 23-Aug-06
Subject: Cuba Honeymoon
Hi Chirac,
I know this is a little late, but I wanted to thank you for your kind gift whilst I was on Honeymoon in Cuba last month.
The hotel was great, and The Holiday Place rep looked after us well, so thank you all for making the stay even more enjoyable than it would have been.
Hopefully we will be in touch again in the not too distant future!
Thanks again!
Name Supplied
From: The Heard Family
Sent: 11-Aug-06
Subject: Cuba Holiday
Dear Silvio,
what can we say... a fantastic holiday, one of the best hotels we have ever stayed at, fantastic, friendly staff, beautiful beaches, gardens and pool area and fabulous food, simply the best buffet in the world!
You made our holiday run very smoothly, all the trips we booked were first class, you were always there when you said you would be and were extremely helpful and made our holiday very special.
But we want to single out one person in particular and that was The Holiday Place guide in Guardalavaca - Yordi
She went out of her way to make our stay special and memorable, including ensuring that we were invited to special dinners and more importantly booking us out favourite tour of the entire trip. She was courteous, friendly and very helpful.
Thank you for everything!
The holiday was fantastic and we will be recommending it to all our friends, particularly the Paradisus welcome in Varadero
Kind regards,
The Heard Family
From: Howard & Mary Clark
Sent: 30-Jul-06
Subject: Cuba Holiday
Dear Kim,
I have to apologise that it has taken such a long time to come back with these comments, but we have been very busy since returning from our honeymoon.
We both want to express how wonderful Cuba was and what a great job that The Holiday Place did. This was the first package that we have ever done. Normally we self-book and head of walking in quite rudimentary conditions around the world. We didn't know what to expect.
But we want to single out one person in particular and that was The Holiday Place guide in Guardalavaca - Yordi
She went out of her way to make our stay special and memorable, including ensuring that we were invited to special dinners and more importantly booking us out favourite tour of the entire trip. She was courteous, friendly and very helpful.
Please pass on our regards to her and our thanks to you for such a perfect escape.
Kind regards
Howard & Mary Clark
From: Mr & Mrs Harden
Sent: 27-Jul-06
Subject: Egypt Holiday
Hi Tariq,
Just writing to report how much we enjoyed our holiday at the Hilton Fayrouz.
I have to mention how helpful and polite you were when booking the holiday.
Rafie in Sharm met us and looked after us in a way that made us feel special.
Thanks for a good holiday at a decent price!
Mr & Mrs Harden
From: Tanveer Soor
Sent: 27-Jul-06
Subject: Thanks
Hi Omar,
Just wanted to say thank you so so so much for being so helpful in booking my holiday, Ive never booked a holiday with a rep who has been as helpful and full of advice as yourself.
There aren't many people who come into the office when they are poorly to sort bits out for customers...maybe you should come to my office and train them on customer service...
When I go away again, I will definitely give you a shout...
Thanks again, take care
Tanveer Soor
From: Graham Prince
Sent: 25-Jul-06
Subject: Cuba Holiday
Hi Naina
Great holiday, thanks for all your help you are a star, you definitely deserve a trip to Havana.
I would definitely recommend Park Central Hotel and Havana.
The reps in Havana and Varadero were professional and helpful.
All the best,
Graham
From: Robbie Thorpe
Sent: 4-Jul-06
Subject: Thank you - Mexico Holiday
Hi Anne,
Just a quick email to thank you & The Holiday Place for a fantastic holiday.
The Bahia Principe Mexico was a superb resort, with beautiful beaches and great people. My girlfriend & I will miss it immensely.
Thanks again, and look forward to doing business with you in the future.
Regards,
Robbie Thorpe
From: Yvonne and Steve Mortimer
Sent: 27-Jun-06
Subject: Egypt Holiday
Had a good holiday in Luxor Sofitel.
And would like to say thanks to Marie for taking booking.
Also to Hani, he was rep who met us at airport. He was very effecient and looked after us there.
We would use your company again.
Regards,
Yvonne and Steve Mortimer
From: John and Mary Kirkland
Sent: 12-Jun-06
Subject: Our Egypt Holiday - Nile Cruise & Hurghada
Hi Ian,
Just thought I would drop you line to thank you for arranging our holiday to Egypt. The Sonesta Star Goddess is a wonderful cruise, my wife wanted to take the chef home with us. The cabins where very luxurious, we felt we were on the ground not on the river.
The Oberoi Sahl Hasheesh in Hurghada is one of the best hotels that we have stayed in, the rooms were stunning. The staff couldn? enough for us (the pillow menu was a nice touch).
Your representatives in Luxor, Aswan and Hurghada were professional and friendly.
I will be in contact with you soon to book our next trip.
Best regards
John and Mary Kirkland
From: Sarah Spence
Sent: 8-Jun-06
Subject: Holiday to Cancun - Dreams Cancun
Hi Sejal,
I returned from my holiday last Wednesday.
I just wanted to say a huge thank you for booking.
Everything about the holiday was perfect and we thoroughly enjoyed it.
I will certainly be booking to go back to Mexico again (and more than likely the same hotel).
I will definitely be using the The Holiday Place again.
Sarah
From: Peter Levine
Sent: 20-May-06
Subject: Cuba Holiday
Hi Nikki,
Just had to send an e-mail to say what a fantastic time we had in Cuba.
The rep in Guardalavaca (JODI) was fantastic.
One of the trips we went on was on our last day in Guardalavaca before we flew on to Havana, it was, we were told, a new trip that only The Holiday Place do. The trip was billed as "Inside the countryside tour".
We were given the option to drive our own 4X4 jeep as part of a convoy with a tour guide in the first & last jeeps.
We set off at 07:30am & did not return until 17:45pm.
What a full fun packed day it was, it started with a short drive to a lagoon where we were divided into pairs and given a jet ski (more of a mini sit on speed boat really) & set off on a ?hour self drive jet-ski trip around the mangroves & out to sea.
From there it was out into the country to a cigar factory & then a hat making factory where we all received a free cigar & free straw hat.
Then it was off to a farm for a cup of real country style Cuban coffee, then to a ranch for a drink out of fresh coconuts, & a fruit buffet before a ?hour horse ride, then lunch which was fresh spit roasted suckling pig accompanied by rice & salad, it was so good my eldest son who is almost 17 had FOUR helpings.Then some locals turned up for a afternoon Cuban party with live music.
Finally a drive back through the mountain villages where we could give presents to the children before returning to the hotel.
If I rate the "Inside the countryside tour" out of ten it would have to be 10+ !!
Please could you pass my thanks to Jodi in Guardalavaca & also forward this e-mail on to your Managing Director so that someone up high knows what a great job is being done by the resort reps.
Many Thanks for a great holiday.
Peter Levine
From: Samantha Temple
Sent: 19-May-06
Subject: Wedding in Cuba
Dear Sir/Madam,
I would like to feedback some impeccable customer service I recently received from The Holiday Place in March 2006.
I booked a holiday to Cuba for me and my partner in December 2005 for 25th March 2006. A week before our departure I enquired about the possibility of us getting married whilst in our resort in Varadero. Cuba. I was fortunate enough to deal with Agnes who appeared to go out of her way to arrange this. Following frequent discussions over the phone and via e-mail our wedding was booked and confirmed for 31st March 2006. Agnes did a very good job at keeping me informed throughout the process and ensured I was aware of all that was required prior to our departure.
On arriving at our beach resort we were assisted by Ana the wedding co-ordinator. Her service was fantastic and our wedding went extremely well without a hitch which was obviously due to everyone's thorough planning and organisation. In addition we received some beautiful flowers and a card form The Holiday Place and felt very spoilt by the hotel on our wedding day with there services and attention.
My husband and I are very grateful for the impeccable service we received from both The Holiday Place and Hotel Alameda, Varadero. I have enclosed a few pictures of our happy day and would like these and my thanks passed to Agnes.
I would also like for you to pass onto Agnes that there was a jolly good reason we married at such short notice as on our arrival home I discovered I was six weeks pregnant.
My thanks again and I hope to deal with The Holiday Place in the future. I shall he recommending your company and marrying overseas to all.
Yours faithfully
Samantha Temple
From: Jim Hacklett
Sent: 10-May-06
Subject: Orica UK Limited - Visit to Cuba - April
To Whom it May Concern,
Mr Onelio Rodriguez Feito was employed by our business as a tour guide in Cuba for the week of 1st April 2006.
This was a tour party consisting of our own employees and customers and was centred in both Valderama and Havana.
Mr Feito conducted the tour very effectively and to our utmost satisfaction with excellent knowledge of Cuba's history customs and lifestyle. His spoken English is excellent.
Overall, I would have no hesitation in recommending him to similar parties in the future.
Regards,
Jim Hackett
General Manager
From: Mr. & Mrs.Marshall
Sent: 9-May-06
Subject: Nile Cruise on Ra II
Dear Mr. Radwan,
We returned home on Wednesday 26th April, and would like to compliment your firm on the first class arrangements, and our very good Egyptologist, Eslam Abd-elWahab, who made our tours so interesting, adding to our enjoyment of the cruise.
The ms Ra 11, is a very happy ship, and the staff are extremely helpful, and friendly.
We will certainly recommend The Holiday Place, to our friends, and anyone else asking about a Nile Cruise, mentioning the ship as well.
Yours sincerely,
Mr. & Mrs.Marshal
From: Mr E R Hudson
Sent: 5-May-06
Subject: Multi Centre Holiday in Egypt - Ra II Nile Cruise, Hilton Hurghada Long Beach & Sheraton Luxor
Hi,
I would like to say that my wife and I have just experienced two wonderful weeks in Egypt which was organised by The Holiday Place.
The organisation from arrival in the country to the departure was first class. All arrangements that were made were timed to the minute. Every one of the representatives were there to help us have a holiday to remember and nothing was too much trouble for them.
We sailed on the RA II and it was a perfect floating hotel. The staff were of the highest quality and the food was extremely well presented, more than sufficient and suited all tastes.
It is very difficult to select a member of staff from such a first class group who were always so helpful and pleasant, but I would like to say that our guide on the RA II, Esslam, was so thoughtful, well informed and able to pass on his knowledge to the members of our party. He made the history of Egypt come to life.
We transferred from the RA II to the Hilton Long Beach at Hurghada. A perfect Red Sea Hotel. The security on the transfer was the first class. The food,staff and location of the Hilton could not be faulted in any way. There was plenty to do at all times of the day, in fact everything was geared up to making our holiday perfect.
From there we transferred to the Sheraton at Luxor and once more the choices made by Holiday Place were the best.
My wife and I have traveled to many places and had some wonderful holidays