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Below are just a few of the letters and emails we have received from our many happy and satisfied customers. If you would like to know more about any of the hotels or resorts mentioned below, or want to tell us about your holiday experience contact us.
From: Caroline Herbert
Sent: 12-May-08
Subject: Maldives & Caribbean
Hi Louise
I have just got back from my holiday to the Maldives (19th April – 30th April at The Beach House) that you very kindly booked for me and I thought I would drop you a quick e-mail to say thanks for organizing it. The Beach House was absolutely amazing and we had a great time. Thank you so much for recommending the island to us, it was perfect and exactly what we hoped for and more.
We are looking to go to the Caribbean in November – Friday 21st November (evening if possible) for 1 x week staying (returning Saturday 29th Novemeber) at the Colony Club (or another hotel of similar standard or higher) flying out Virgin Upper Class. Would you be able to give me a price for this?
Thanks
Caroline
From: sami amara
Sent: 6-May-08
Subject: dream cancun and tulum
Hi Mark
Just a quick word to say we had a great holiday.Your representative Ruben Carillo did a great job helping with some private trips.
Regards.Sami.
From: Gareth Chick
Sent: 1-May-08
Subject: The Beach House
Hi Louise
We got back from our holiday yesterday.
What a fantastic holiday it was. Thank you so much for recommending the Beach House. It was amazing in every way. The standards were excellent – service, food, facilities, décor, space, privacy – I could go on. I did not think that my expectations of a 5 grand holiday in the Maldives could be exceeded – but they were.
That’s our second holiday booked through your company – last year we got married in Cuba with everything arranged by you, so we will definitely be using you again and would be very happy to recommend.
Thank you again – your advice and your assistance is much appreciated.
Gareth
From: Gary Booth
Sent: 23-Apr-08
Subject: caribbean holiday
Mark
We had a wonderful trip to Antigua and we would just like to convey our thanks to you. It is common for people to heap criticism on services but less common to applaud them. Everything worked out. Plane was reasonably on time. We were met efficiently at Antigua by BoTours. Rep was helpful without being pushy and the hotel was perfect. Our travelling companions had not been to the Caribbean before but they are hooked. Keep us abreast of offers but we will be looking to return and we have no reason to look elsewhere for a tour operator. Thanks again.
Kind regards
Gary Booth
From: Alan Yates
Sent: 18-Apr-08
Subject: meeru island holiday
Hi Susan
Just a note to say we returned back from our best ever Holiday at Meeru Island resort yesterday, and this is a note of thanks for all your efforts in organising the trip for us. Everything went off like clockwork, flights from Birmingham on Emirates were excellent, good twin seats which I pre booked on the 777/300 and 200 flights. The meeting with Crown Tours was also very smooth and to the Sea Plane.
The only one concern I had was the long wait on the last day for the 02:30 am flight from Male. However, we will not overshadow the wonderful time we had out there.
Many thanks once again
Joyce & Alan
From: Anne O'Donoghue
Sent: 14-Apr-08
Subject: cuba holiday
Hello Laura,
Compliments to The Holiday Place
The service that we received when we dealt with you was excellent as was your customer care. Thankfully you were not the exception to the rule. When we got to Cuba all your representatives (we met 3) were so friendly, efficient and helpful.
I will be booking with the holiday place again. The link to your website and highest regards for The Holiday Place have been passed to quite a few of my friends and colleagues who do like to holiday.
Best regards,
Anne O’Donoghue
From: Andy Powell
Sent: 11-Apr-08
Subject: Service
Just a quick line to say how impressed i was with Mark in reservations yesterday, in todays cliamte of 'price driven' everything', it is very pleasing to see SERVICE still remains, we have used THP' a couple of times before but Mark was 1st class and a credit to your company
thanks again
Andy Powell
From: Neil Holland
Sent: 4-Apr-08
Subject: A Great Experience
To whom it may concern,
With my wife I recently spent a week in the Hotel Paradisus, Princess Del Mar in Varadero, Cuba. While there I was unable to contact the rep. with the travel company that I had booked my holiday with. In the lobby of the hotel I had the good fortune to run into your representative, I'm sure she said her name was Yolanda. Though I had nothing at all to do with your company she could not have been more helpful. I'm certain that if other companies employed people like her there would be far fewer complaints from holidaymakers. She is a credit to you and to herself and I would like to take this opportunity to thank her once again for the consideration she showed me
Your's Sincerely
Neil Holland
From: Patrick Rooney
Sent: 28-Mar-08
Subject: One very happy client
Hi Tariq,
just back from Cuba after 3 nights in Havana and 7 nights in the Blau Varadero. Fantastic. I think the 3 nights in Havana is a good idea as it gives you time to recover from the long Cubana flight (delayed) via Holquin and without the need to do a long transfer upon arrival. It takes a day to recover, so you really are only at full steam by the second day. We did the City Tour in Vintage Cars..... absolutely brillant. Five hours, just long enough and with no meals included, just pure sightseeing with a excellent Cubanacan guide called Moira (for short).
They we transferred to the Blau in Varadero. This hotel may not have the best food in the world but I rank it as one of the best hotels I ever stayed in due to the relaxed atmosphere. The staff at the Blau are superb, both friendly and efficient. Great beach. Did the swimming with Dolphins, 45 minutes in the water with them, not some Disney rip off in Florida. This was the highlight of the holiday for my son.
Tour operators are all good as long as things go according to plan. But as we got to the top of the checkin for the Cubana flight back home we were informed that there was a problem. Not enough seats for all!!! Eventually it was made clear that there 9 would need to stay behind.
"Your Man in Havana"
I would like to say that Ernesto did trojan work in trying to resolve a very difficult situation that was not created by his doing or that of Holiday Place. This man was brilliant! He organised taxis to take us to the Melia Cohiba 5 star hotel, put us into deluxe rooms (3 doubles and 3 singles). My son thought he was in paradise, his own room in a 5 star. The next morning George met us with our tickets home. Our route home was with Air France (fantastic) via Paris to Dublin. As our original tickets with Cubana were to London, I felt Ernesto had gone far above his obligations by insisting with Cubana that we get back to Dublin rather than Paris - London. A Holiday Place rep met us at the Cohiba to ensure a smooth taxi pickup on 5.30pm. When we got to the airport George was in the checkin queue to ensure we our place at the front. We then left Havana on time with a super airline, landed early in Paris and was home a few hours later in Dublin.
I must be honest and say we three got the best deal of any one coming home on CU400.I would like it brought to the attention of your MD the efforts that both Ernesto and George went to to resolve this problem. Using Cubana does not make their life easy.
From the moment I booked with yourself (who by the way, was most professional and polite) I had a great experience with Holiday Place. Thank you all for a holiday my son will never forget and the flight problems turned out to be the icing on the cake. We will talk about it for many years to come.
Would I recommend Holiday Place ? Absolutely!
Would I use Holiday Place again ? Absolutely!
Many thanks to all the staff at Holiday Place (especially "your man in Havana")
regards
Patrick Rooney
From: Roger Wise
Sent: 25-Mar-08
Subject: Nile Cruise and Egypt
For the attention of: Ian Vilarelle
I felt I must write to congratulate 'The Holiday Place' and you for organising what was a perfect holiday. We had a great time and all of the arrangements worked out perfectly. The cruise and the Boat was excellent. The Boat was of a high standard and the Crew were fantastic. The same goes for the Sheraton Luxor and the Movenpick Cairo. All the couriers from Eastmar were very attentive and on time for all the transfers. A special mention of our Egyptologist RAMEZ, without doubt the best guide we have ever had.
We have no qualms, what so ever, in recommending 'The Holiday Place' as an excellent Travel Agent to book a holiday with and have already done so. I am in receipt of your emails and will certainly be using your services again in the future!
Thanking Kindly
Regards
Roger
From: Tony And Val Wilcox
Sent: 18-Mar-08
Subject: Holiday in Cuba
Hi Tony,
just to let you know we had a wonderful holiday and the best rooms yet at Parque Central with rum and cakes in our room as a welcome. The Iberostar was very good and an excellent room, but not much beach there had been storms, but anyone that likes the beach would be disappointed.
Thought you would like to know it was all very good and we were looked after very well.
Many thanks
Val and Tony Wilcox
From: Laura Woolley
Sent: 13-Mar-08
Subject: Thanks
We wanted to say thanks for a great holiday. The week at The Oriental in Sharm was very relaxing. The hotel is clean, elegant, well facilitated and the staff professional in all aspects. My biggest thanks would have to go to the rep from East Mar Travel who meet us at the airport and collected us on our return. He was exceptional in his service, making us feel safe and welcome.He even saw us through the airport on departure, through to security.
The only complaint we had to make was at the start of the holiday, when told that we needed to collect tickets 3 hours prior to flight and the Airport Agencies desk is not manned until 2 - 2.5 hrs before flight. This is obviously a miss communication between yourselves and Airport Agencies that causes a frustrating hour for customers.
However it is with thanks that I send this e-mail and I hope to do business with yourselves in the future.
Laura Woolley
From: Ruth Crane
Sent: 11-Mar-08
Subject: Egypt Holiday
Dear The Holiday Place
Just got back a few days ago from our holiday as detailed below and just want to thank you for a fantastic time that we all had.
From setting foot on the plane at Manchester to departing Luxor at the end of our hols everything went according to plan – we were looked after by The Holiday Place reps as soon as we set foot in Luxor airport and they sorted everything out until we got aboard The Commodore. From there on the staff on board were very attentive and our tour guide (Amira) was brilliant. We had a small group of 12 to start with for the 1st half of the week which was really great as Amira got us to the temples and sights early and promptly before the crowds emerged!! All the excursions were well planned and as we normally go on holidays where we plan everything ourselves it was great to have this done for us.
All in all we had a brilliant time in Egypt and would definitely recommend and book again with The Holiday Place. We were very impressed that the rep from The Holiday Place accompanied us all the way through to departure at Luxor and even got us to the front of the booking in queue!!! – perhaps he wanted to make sure he got rid of us!! Ha Ha!!
Thanks again for a fantastic time – everything was as expected and in most cases better than we thought it would be, however just one criticism was that the coffee on board was as weak as dish water!! But that is the only complaint we have so not bad eh!!
Ruth Crane
From: Vivienne Stimson
Sent: 6-Mar-08
Subject: Cuba holiday
To Leah and the Holiday Place,
Thank you for organising our brilliant holiday to Cuba in January of this year, visiting Guardalavaca, Santiago and Havana. All our transfers went without a hitch and it was all beautifully organised. We went on the tour of the countryside in Guardalavaca and a city tour in Santiago. Both the tours were excellent and good value for money. All the reps gave good advice and didn't only push the excursions, I would particularly like to mention Felix in Santiago, who was charming and very helpful.
The hotel in Santiago was little disappointing but adequate for our short stay. However the resort hotel, Paradisus Rio de Oro, was brilliant with superb service and excellent friendly staff. The hotel Parque Central in Havana is in the very best location - thanks to Leah for recommending it over the Nacional de Cuba (which was nice, we went had a look round), but ours was much better for getting out to the older music bars and restaurants that Havana is all about.
Cuba was all we expected and more, we just loved the atmosphere of the place. We will definately go back and will certainly use the Holiday Place again.
Thanks again,
Vivienne and Steven Stimson
From: David Everett
Sent: 25-Feb-08
Subject: cuba holiday
Hi Damien.
I would like to take this opportunity to thank you for your advice when seeking a holiday in Cuba. Also to give feedback to The Holiday Place.
Just back from two weeks in Cuba, where we stayed both in Havana at the Parque Central hotel (Fantastic Hotel) and in Varadeo at the Sandals Royal Resort Hicacos .. Great resort.
Our holiday was first class, your representatives were very knowledgable, helpful and courteous. Our transfers were on time and also helpful. The airline you suggested was Cubana, they too were great, no issues anywhere or with anything. Many thanks again, we will certainly come back to The Holiday Place later this year for our next booking.
Regards
David Everett
From: Elina & Mike Speight
Sent: 25-Feb-08
Subject: feedback - adash
Dear Sirs
We would like to express our gratitude for the service we've received from your company over the past year.
We booked holidays with you on two separate occasions; both itineraries were managed by Adash, one of your travel advisors. Adash provided us with the best service we've ever received from any travel agent. He has dealt with all our requests timely, in a friendly & a professional manner, keeping us informed with regular updates. Last year Adash put together a very complicated itinerary for our multi-centre holiday to Egypt, combining required dates, preferred hotels & sightseeing; whilst other travel agents we went to said "it can't be done". This year Adash booked our chosen trip whilst dealing with a limited availability; & again, we received just what we wanted. Please could you pass our sincere thanks to Adash for his help in making our holiday booking easy & stress free.
We will certainly use your company again in the future & will gladly recommend you to all our friends.
Kind regards
Elina & Mike Speight
Gloucestershire
From: Maria Boyd
Sent: 22-Feb-08
Subject: Commendation Letter Regarding Damien O'Brien
Dear Carole
Further to our conversation yesterday, this email is sent to express our appreciation at the service we've received from Damien O'Brien, i.e. from the initial booking enquiry about the holiday to the final details received through the post. Damien realised that we are repeat guests to Cuba through The Holiday Place and ensured we continue to do business with you.
Damien has been instrumental in securing us an additional 30kg luggage allowance, which will enable us to take gifts for children in Cuba. However, this commendation letter is not just about the additional allowance but also the exceptional customer service skills he demonstrated. An example of this was his regular emails informing me that he was still in communication with Cubana trying to get them to agree our request for additional luggage allowance. This I believe was outside his remit but he however took it upon himself to ensure he secured a favourable result on our behalf.
Please accept this commendation letter on behalf of my partner and I for the exceptional service we received from Damien O'Brien and please express our sincere thanks to him for a job well done.
Regards and thank you for your attention in this matter.
Maria Boyd
From: Helen Payne
Sent: 21-Feb-08
Subject: cuba holiday
Dear All at Holiday Place,
I have just come back from my holiday in Cuba. I have to say how very impressed I was with the excellent service I have received from everyone from booking to the amazing help we got at our resorts and the extra touches like the wine in our rooms and the late check out, fantastic.
Thank you Holiday Place I will book with you again
Regards
Helen Payne
From: Edyta Krawczyk
Sent: 19-Feb-08
Subject: Holiday
Hi Vanessa,
Just wanted to write you a quick note to say that we had an amazing holiday in Cuba and we were really pleased with a great help and support from Yarlene, the holiday place representative. She was available every day in the hotel and was the most helpful and hospitable.
Also, the whole trip was organised in such a great way and we thoroughly enjoyed it.
Many thanks,
Edyta
From: Sarah Willman
Sent: 6-Feb-08
Subject: Feedback from holiday
Hi Louise,
I just wanted to let you know that the service we received from your agents in Egypt was excellent. They met us at the airport with a visa so we didn't have to queue. They explained everything really clearly and in lots of detail. They escorted us to the hotel in El Gouna and helped with check-in. I didn't expect this, I just thought they'd put us in a car and we'd sort ourselves out when we got there. I also had an accident (broke my foot!!) while I was there and they dealt with the situation brilliantly, even getting us a room upgrade in El Gouna!!
All the best,
Sarah
From: janet morrison
Sent: 5-Feb-08
Subject: cuba and costa rica
Hi
I would just like to say think you for a very enjoyable holiday to Cuba and Costa Rica. The arrangements were all very good, everyone was very helpful and the service absolutely excellent. I would recommend the holiday and The Holiday Place to anyone.
Thanks once again.
Best Wishes
Janet
From: Jackie & John Rogger
Sent: 1-Feb-08
Subject: cuba holiday
Dear Gareth,
as promised I am reporting back after our return from Cuba only yesterday. We had a fantastic time & your team over there really looked after us. All of our transfers were on time & the itinerary was great. It is difficult to give you all our observations & comments via email but suffice to say it is a great country to visit, exciting & that little bit different but I would say if you want to relly get that authentic feel it is better to stay in the Casa Particulares than hotels & you eat like kings there compared to the restaurants.
Our salsa is coming along a treat & maybe one day we shall return but I think that before too long it will change beyond all recognition, it has to for the sake of the population there.
Thanks for all your ground work here on our behalf & sorry that we caused you some extra headaches!
Kind regards & pur appreciation,
Jackie & Johnnie Rogger
From: Michael Malhotra
Sent: 30-Jan-08
Subject: cuba holiday - blau hotel varadero
Dear Lyn
First I would like to wish you a very happy, healthy and prosperous new year.
Also I would like to thank you for organising my trip to Cuba. The hotels and their service, transportation and everything was just perfect. The weather was kind and people very nice indeed. Full credit to you for making my stay so comfortable and enjoyable.
Now is it possible to organise a trip to Habana for 21 days and following on 7 days to Blau Varadero. Preferred hotel in Habana Parque Central or one bedroom apartment which ever is cheaper. This is for one person in the cheapest season. I look forward to hearing from you.
Once again thank you very much for all your help.
Michael
From: Michael McKeown
Sent: 30-Jan-08
Subject: cuba holiday
Dear Shyama,
I just wanted to drop you a line to say thanks for all your help with our holiday booking. We had a great time, and much of that was down to your help and organisation. I'm sure I will be in touch again.
Best Wishes,
Michael McKeown
From: Paul Miller
Sent: 30-Jan-08
Subject: Cuba Holiday
Damien,
After returning from the Blau Varadero I thought I would write to say that we had a fantastic time, the hotel lived up to everything that we expected. From the moment we arrived the service from the hotel staff was of a very high standard, they were friendly, polite and could not do enough for us.
All the rooms were ready for us on arrival and again these did not disappoint us they even managed to get us the interconnecting room. All the facilities were as promised and suited everybody in the party. There was something for everyone to do or not as we had a lot of lazy days. The beach was an added bonus again which meant people could choose between that and the pool.
I would also like to mention Sandra the rep; again she was very professional and took care of us and everything that we needed. Even came in on her day off to sort out an excursion that was cancelled due to bad weather. She went out of her way to make sure everything was right for us and our friends.
Just the one point that I need you to look at is the client report form that was faxed from Cuba, with regards to Mr Jackson not being picked up by the transfer coach and having to get a taxi to the resort, we filled in the form to claim back the fare. This is a very minor detail on what was a superb holiday and a great recommendation on your part.
I will be putting a review onto trip advisor for any other travellers wishing to visit this hotel and will of course mention we booked it through the Holiday Place. I would also recommend this to friends and cannot wait to return myself,
Many Thanks
Paul Miller
From: Terhi
Sent: 30-Jan-08
Subject: Cuba Holiday
Hi Alexandra
I just wanted to tell you that we had a fantastic time in Cuba. Also I'd like you to know that your rep in Habana was very nice but the best people were the friendly, smiling staff in Los Frailes - what a place! The five hour delay on the way back was a very pleasant bonus, shame it couldn't have been 5 days or 5 weeks!
Thank you
Terhi
From: Vijitha
Sent: 30-Jan-08
Subject: Cuba Holiday
Dear Damien,
Having returned from Cuba just a while ago, I just want to thank you for helping to put together what I found to be an amazing trip. I was so clueless at the start and organising a trip for more than 2 people was always going to prove to be a challenge. Especially when it involved visiting 3 different places within Cuba, sorting out internal transfers and accommodation! You were patient enough to realise that you were talking to a bunch of poor people and after an exchange of several emails, provided us with an itinerary and a good price. The Holiday Place was very efficient when one of our party couldn’t make it, and were flexible to make the necessary changes to the holiday.
Our flight was pleasant and we arrived in sunny weather. There was a Holiday Place rep waiting to inform us that our transfer to our hotel was ready and waiting. AC, comfy seats and fresh sugar cane – excellent! Arriving in our hotel and not knowing what to expect, the hotel were happy to change one of our rooms and we were told that our tour rep would meet us in the morning!
Enter Felix!! He must be one of the loveliest men I have ever met. He was so patient with us, answered our questions, gave us an in depth account into the history of Cuba and was in general absolutely lovely! At no time did he not act professionally and was more of a friend than a tour guide. I asked him where I could find a cake to help celebrate one of our birthdays to which he found me a home made one! He’s absolutely charming! His genuine warmth is lovely and his knowledge may not know any flaws! A lovely, lovely guy!
Our tour guide in Havana was lovely as was our driver (both whose names I’ve forgotten!). Accommodating to what we wanted to do, stopping when we needed, giving us advice on cigars and money changing! And also the lady in your bungalows at the Commodoro was pleasant and delightful. Our rep in Varadero was excellent in providing us with information regarding excursions but it seemed that that’s all she was interested in. It was very hard to get in touch with her as well. However, the excursions here were the best and we had a wicked time skydiving (amazing!), swimming caves, discovery jeep touring and swimming with the dolphins!
It was an amazing holiday so thank you. Thank you also for putting up with all our randomness as well just before we left!!
Best wishes,
Vijitha
From: Clive Hazzard
Sent: 28-Jan-08
Subject: mauritius holiday
Hi Alexandra
Got back from Mauritius on Sunday, had the most fantastic holiday. The Heritage hotel was superb, flights were good and transfer was excellent, would recommend hotel to anyone.
Many thanks for all your help.
Best wishes
Clive Hazzard
From: Julian White
Sent: 17-Jan-08
Subject: Mauritius holiday - Paul & Virginie
Thank You
We have just returned from a hoiday in Mauritius that you booked for us and I have to say how impressed I was with the whole trip.
Everything was organised extremely well and I have been very impressed with your company from start to finish.
I will definately use you again in future.
Many thanks again
Julian White
From: Melanie Jane
Sent: 9-Jan-08
Subject: cuba holiday
Gareth,
Have just unearthed your email address as a friend of mine is trying to book her honeymoon in Cuba and I told her to call you! Meant to write to you when we got back to say what a great holiday it was.. Next time I want an extra couple of nights in Havana, and want to visit Trinidad..
Thanks for all your help!
Cheers,
Melanie Jane
From: Jon Parry
Sent: 5-Jan-08
Subject: Cuba Holiday
Dear Adarsh,
Just a short email to let you know how much we enjoyed the Trip to Cuba with Holiday Place, how impressed I was that you could make the holiday around the times I requested – the 5* Saratoga hotel in Havanna was truly excellent, and a proper 5*, when the airport transfer coach pulled up outside the hotel, I said to my wife, I wish we were staying here, – and we were !
In the both hotels we stayed at, Holiday place guests seemed to get lots of preferential extras be over the the other tour companies, with the ‘couples extras’ of sparkling wine in room, complimentary dinner at Saratoga, massage at Blau Varadero, (together with sea view and sparkling wine in room), and extra meals in the a la carte restaurants.
All in all an excellent holiday – and we will be booking with Holiday Place next time..
Thanks Adarsh
Jon
Of course you may use this as recommendation for your company. This is the third time we have holidayed with Holiday Place….. the standard has been better each time than that of the big name holiday companies. e.g. we’ve been to Moon Palace Cancun twice, once with Thomas Cook and once with Holiday Place. Thomas cook was more and offered far less in terms of included trips etc.
I would highly recommend Holiday Place to all
Thanks
Jon
From: Shane Mellor
Sent: 28-Nov-07
Subject: Egyptian Nile Cruise
Dear sirs,
Just a little thank you note to say how totally impressed we were with the whole of the arrangements for our holiday, we were celebrating our 25th wedding anniversary. We had a memorable time aboard the Sonesta St. George 1 and the representatives from Eastmar and our Egyptologist were superb and guided us from the moment we stepped off the plane, the ship was just fantastic, the catering staff made us a cake to celebrate our anniversary and delivered it to our table in true Egyptian style! It was the first time we had used your company and we will definitely be using you again in the future. Thank you all once again for a very memorable and enjoyable holiday that will shall remember for the rest of our lives.
Kind regards,
Shane Mellor
From: Suzie Scott
Sent: 26-Nov-07
Subject: Cuba Wedding
I'm writing to thank you all for ensuring that we had a fantastic holiday in Cuba and a fabulous wedding. Both the hotels (Occidentale Playa Turquesa in Guardalavaca and Parque Central in Havana) were excellent. We have not stopped telling our friends and family about the lovely beach, the water sports, the seven swimming pools, riding at the local nature reserve and the experience of swimming with dolphins in Guardalavaca. Our tour guides - particularly Ariel on the countryside tour and Mercedes in Santiago de Cuba were also excellent - open, friendly and very knowledgeable. We learnt a lot.
Havana was also beyond all we had imagined - vibrant, lively and great architecture. We loved the vintage car tour and the horse and carriage ride, as well as wandering the streets in the old town.
Our wedding on the beach was brilliant. Both the London staff (you and Gosia and the rest of the team) - and the people in Cuba (particularly Jordi - your Holiday Place rep in Cuba and Yami - the hotel Guest Services Manager) - along with the rest of the staff at the hotel did a superb job in ensuring that everything ran beautifully.
We have travelled alot - and I can honestly say that this was the best holiday we've ever had - the wedding was just the icing in the cake.
I would also recommend The Holiday Place as a tour company - you all went out of your way to make sure that every thing went as planned.
Please pass our thanks on the every-one. We will be coming back to Cuba soon.
Only one thing is outstanding - we were told that the wedding certificate would arrive in about a month - and we have not heard anything yet. Could you check to find out if it is one its way?
I know some of our wedding pictures have been circulated - but here are a couple more from the holiday.
Thank you all again
Suzie and Tom
From: Helen Turpin & Matthew Alcock
Sent: 16-Nov-07
Subject: Egypt holiday
Dear Julie,
I called your office earlier today to say what great service we received from your holiday reps in both Luxor and Hurghada on our recent trip.
We stayed at eth Sheraton in Luxor for 3 days and met Hary who was very helpful and informative. The Sheraton exceeded our expectations and we had a really great time there. We went onto Hurghada and the representative there was also very helpful. Informative on local matters of culture, exports etc. We stayed at the Hilton Long Beach which whilst it is large was very nice. The room we were allocated was fabulous, with sea view, large balcony and lots of space. We did have one small problem with the food at a beach bar, as this part of the holiday was all inclusive, but having complained the staff at the hotel were more than apologetic and went to great lengths to correct the situation (served pizza by the Food & Beverages manager, not normally available, and treated as if we were in a restaurant). We really did feel we would be ignored but they went the extra mile.
So we are left with some great memories of Egypt, so much so we intend to return and will do so with the Holiday Place and would not hesitate to recommend your company.
Yours sincerely
Helen Turpin & Matthew Alcock
From: Astrid Yeremian
Sent: 15-Nov-07
Subject: Cuba holiday
Laura ,
Just to let you know , I had a fab time in Cuba, either in the resort or in la Havana, everything was great well organised,
Your reps are very professional and very good especially in la Havana , they were really helpfull, entertainement are good value for money.
The only bad comment I will do is about the hotel staff in Comodoro ( they really couldnt care less!) , but I was maybe there at the wrong time!
I am already thinking next hol ! ( which wont be before nov 08, but I need to organise a family trip next year )
It was just the perfect break,
Thanks again
Regards
Astrid Yeremian
From: Catherine Oldfield
Sent: 26-Oct-07
Subject: Egypt holiday
From: Martin Bloomfield
Sent: 20-Sep-07
Subject: Great Cuba holiday
Damien,
Been back for a little while now but wanted to say what a great holiday we had Cuba. The Nacional was exactly what we expected, faded splendour, glad we did it even if the water only dripped out of the shower head.
The Occidental was amazing, when I say amazing I mean beyond anything I could possibly have expected. The staff were fantastic (Butlers!...wow), the accommodation outstanding, the beach just stunning. It was beyond our wildest dreams.
Our return to the Saratoga was also good......apparently we were booked on a honeymoon package.....my divorce hasn't actually come through yet and it did raise expectations! The Saratoga room was superb with fabulous views over the Capitol building and beyond. Penny used the rooftop pool a little more than me.
Saratoga is what it says on the box, modern and very comfortable.....perhaps showing our delight in the faded charm of Nacional. I know you were a bit concerned about Nacional, but it was more relaxing than the Saratoga, being a bit out of town, cooler because of the sea breeze and quite charming on the veranda with a coffee or a drink, but faded can be charming if that's what you're prepared for.
All the guides books say Cuba is not the place for great food. It was acceptable in most places, the Saratoga though was poor on the food front.
So, well done. Now I understand the difference between one travel agent and another, and what a difference, you did a great job.
Thanks you,
Regards,
Martin Bloomfield
PS:
I hardly mentioned the staff on the ground in Cuba. We were astonished that reps turned up at the Nacional at 4am with a cab to accompany us to the airport and reps or cabs were always waiting and ready to take us on the next leg of our journey. The quality of your staff on the ground was excellent and better than anything I have ever experienced with a tour operator. Not just good solid advice about were to go and what to do either, they were nice people.
Perhaps also worth mentioning the internal transfer. I was slightly reticent, thinking Cuba and old Russion 8 seater jet or something, actually it was a brand new plane, a forty seater and very comfortable.
Regards,
Martin
From: Mrs K from Cheshire
Sent: 14-Sep-07
Subject: Egypt holiday
Dear Cem
We have just returned back from our holiday in Egypt- 4 nights on the Sonesta St George and 3 nights at the Movenpick in Luxor. The holiday was wonderful.The service on the boat was excellent as was the tour guide. The reps you use over there are also excellent. I do not know if we were just lucky, but we had one rep who stayed with just the 2 of us when we arrived at the airport, to go home ,and then when we went thro to security there was another rep there who waited with us while we checked in and went thro passport control. We were certainly well looked after. The combination of the cruise and the stay at the resort hotel was a good recommendation from yourself. Thank you.
Are all your holidays this good!!
Mrs K from Cheshire
From: Jeff Stratton
Sent: 11-Sep-07
Subject: Costa Rica
I recently booked a two week all inclusive holiday with you in Costa Rica, July 16th-30th [Jackie Leach], staying at the Occidental Grand Papagayo. You kindly arranged arranged direct with the hotel/your contacts an acceptable price package to meet our requirements.
I would just like to pass on my thanks as we had an enjoyable holiday and we were very happy with the package provided.
Kind regards
Jeff Stratton
From: Joan Henshaw
Sent: 11-Sep-07
Subject: Tariq
Hi
I have been dealing with Tariq over the past two days and I just wanted to give you some feedback on his excellent service. He has worked really hard on finding me a holiday, with difficult flight arrangements, and has done this with efficiency and patience (when I changed my mind a number of times!). I was particularly impressed by the follow up calls made. Overall a really good experience and I'll certainly use your company again
Very best wishes
Joan Henshaw
From: Lee Richardson
Sent: 11-Sep-07
Subject: Cuba holiday
Hi Emma
Just a quick mail to thank you for organising the Cuba trip. Enjoyed the holiday from start to finish and was very impressed with the Holiday Place in general. Completely recommend both hotels. I will certainly be looking to book with you in the future.
Many thanks
Lee Richardson
Ps. Cubana airways were the only fault.
From: Mr & Mrs Greaves
Sent: 11-Sep-07
Subject: Cuba Wedding
We can't put into words the way the Holiday Place made our wedding become a dream come true. From the airport on arrival to departing we were treated like royalty, nothing was ever too much that we asked for. Our Rep was fantastic and had an answer to all our questions and helped put any request forward to the wedding coordinators who were also great people.
To say the least we had a fantastic wedding which carried on throughout our holiday.
An affordable luxury with a fantastic priced wedding package.
Perfection!
Deborah Greaves
From: Sophie
Sent: 11-Sep-07
Subject: Cuba
Hi,
I have just got back from a trip to Cuba booked with your agency. I would just like to thank you all for making this experience unbelievable. The reps in Cuba were fantastic!! Anything we needed or wanted was no problem, they saw to that fact that we had nothing to worry about and made this the best trip I have ever had! I cant wait to come back to you guys and organise my next trip back to Cuba. You have fantastic reps whose only concern was that we were happy.
Thank you all so much,
Sophie
From: Elizabeth Clough (formerly Stone)
Sent: 10-Sep-07
Subject: Egypt
The Manager,
We have recently returned form The Hyatt Regency Hotel, Sharm el Sheikh, Egypt after booking with yourselves. I would like to advise you that the service we recieved, from booking to the representative in the resort was excellent and i will be recommending your company. From the moment we arrived at the Egyption airport, our every need was taken care of immediately. I may add, that having booked with other larger agencies in the past,I will no longer be booking through them any longer. We are very impressed by the level of service received and have noted this on the tripadvisor website. We look forward to booking with you again this year and next.
Thank you
Miss Elizabeth Clough (formerly Stone)
From: Gareth Chick
Sent: 10-Sep-07
Subject: Cuba wedding
Hi Asi
We wanted to say a huge thank you to you for making our wedding and our whole trip a great success. Your personal attention and hard work were a very important factor and we can’t thank you enough for everything you did for us.
We have watched the video many times since we have been back, and we cry every time!
Thank you Asi – you are a great credit to your company.
Gareth and Rachel
Hi Agnes
Gareth copied me in on the email that he sent to you and I would like to echo his comments. It was a completely magical day and I am so grateful for the part that you played in making it all come together. I notice however that (just like a man) he has not put any photos in of us as a couple and I thought you might like one, so take your pick from these. The Hotel Nacional is a fairytale place and I felt like a queen in that setting.
Thank you again.
Rachel
From: Helen
Sent: 10-Sep-07
Subject: Cuba
Hi Agnes
I am sure you heard from Rochelle we all got back safely. She told me my daily texts were keeping you all amused !!!
Just wanted to let you know we all had an amazing time - one of the best holidays ever. I forgot how much I loved Cuba - and can't wait to go back again !!! I think I will have to keep checking your website to find out when there is a cheap deal !!!
I already wrote to Ernesto & Elio to thank them personally - but I must say all the staff & team you have there are fantastic, they really do an amazing job.
Muzzie wanted to suprise them all with a sandwich toaster as a thank you for all they did for her and her friend - unfortunately, they stopped us at customs and would not let us bring it through (we were supposed to collect it on the way back but of course it wasn't there!) so she was quite upset. She would really like to send them something - as would the other girls - so please let me know if there is an opportunity to send anything with anyone going.
Thanks again!
Helen
From: Helen
Sent: 10-Sep-07
Subject: Cuba
Cuba has to be one of my favourite countries I have visited. The more I go, the more I want to go back!
You feel very safe and the people are amazing - so warm & friendly. It is the perfect destination for a combination city/beach holiday.
Havana is one of the most special and interesting cities I have been to. The hotel I stayed in - NH Parque Central - is fantastic. It is a beautiful hotel with a brilliant location in the heart of the city and it has a wonderful roof top pool which is perfect for relaxing after a day of sightseeing!
Varedero is a wonderful beach resort which was perfect to unwind after a few hectic days in Havana. The Iberostar Varedero is amazing - it has the most beautiful pools and beach. The staff there are very friendly and helpful.
Through The Holiday Place we booked some great excursions both in Havana & Varadero - they are organised so well, you get to see so much and learn so much about Cuba from the guides who are so informative.
The Holiday Place has an amazing set up in Cuba and I cannot speak highly enough of the staff there. They are all so warm and friendly and did everything possible to ensure we all had a great time. The way we were treated made our trip even more memorable and we wont forget them!
Cuba is a country I will definately visit again, and after this experience would only book through The Holiday Place.
Helen
From: jayne perry
Sent: 10-Sep-07
Subject: wonderful holiday in cuba
We have just returned from a wonderful holiday in Cuba. We just wanted to praise everyone involved with the organisation of the holiday here and in Cuba. We had read feedback from other holiday makers a month before we left and it gave us some concerns about the hotel in Guardalavaca. We were very happy to find that the comments were very far from what we found on our arrival. The hotels staff and the Holiday Reps were all so great. Yordy our Rep was so helpful and such a lovely person. She helped us gain a better understanding of the Island and the Cubian people. She deserves credit for not forcing a sales pitch but selling us trips through wanting to see more of the Island and making us interested in the Cubian way of life and the lovely people we'd meet. We certainly weren't disappointed as it made our holiday a lasting memory, please pass on our thanks to her. The Holiday Place are very lucky to have her as their Rep. she is a credit to herself and your company. We hadn't realised before meeting her that the Cubian people were so well educated and most of the staff have degrees and are very intelligent people. You just assume that education would be hard for the people to attend as they seem so poor in finanical status in general, best we try and read between the lines of the mass media ( no surprise there then). We can't praise 'The Holday Place' enough, we had a 'couple's package'. Massage and Romantic Meal as an extra which were great. We will certainly recommend you to everyone and hope that others will do the same. The 'Central Parque Hotel' in Havana was also lovely and was a prime location for anyone wanting to explore the City, which was great on the horse and trap. The rooms and food were great at both Hotels with very effective AC. which was a life saver for us English who are not used to the temperatures in Cuba. Thanks again to you all, can't fault any part of the holiday, except it went too quickly!
Kind Regards.
Jayne and David Perry.
From: Chris Davies
Sent: 6-Sep-07
Subject: 14 Night All Inclusive Caribbean Holidays
Hello dear holiday place
We are just back from a holiday in Cuba, arranged through you. Our family party of four adults had a fantastic time - no trouble and hassle with any of the things you arranged for us and very efficient reps at the other end. We mixed the pre-arranged with three days of travel under our own steam. Absolutely wonderful.
Thanks very much
chris davies
From: Lucy Carter
Sent: 3-Sep-07
Subject: Our holiday to Cuba 28th July - 10th August
Good afternoon Julie
I felt I must email to let you know what a fabulous holiday we have had.
We have never booked with the Holiday Place before but were most impressed with the organisation from start to finish. Our booking was taken efficiently and everything arrived when you said. The hotels, The Parque Central in Havana and Sandals in Varedero were superb and so were the staff. The reps at both hotels were helpful and efficient. All trips we booked were excellent apart from one at Sandals. This trip was a new trip to a nice restaurant overlooking the sea but we felt the staff there were not helpful or friendly and we felt the trip was overpriced. We did pass this constructive criticism on to Sandra the rep at Sandals.
We felt extremely well cared for the whole visit and felt valued as a customer. We will probably not return to Cuba, not because we didn’t love it but because there are lots of other places we want to see, but we have recommended it to lots of friends.
A big thank you, to you and your team for making our two weeks Cuba holiday very, very special.
Kind regards
Lucy Carter
From: Mrs Nash
Sent: 23-Mar-07
Subject: Egypt holiday
I feel I must write and thank you for a wonderful holiday that Mrs Mathew and I have just had with your company.
Your reps are the best I have ever come accross and I've certainly done a lot of travelling in my time. We started off at Sharm El Sheikh and then on to Luxor for 1 night and off again the next morning for 7 nights on the Ra II cruising the Nile. When we came off the Nile we flew to Cairo for 2 nights stay at the Ramses Hilton Hotel before flying back to England.
During all these comings and goings your reps were there waiting to help us with our luggage, I couldn't help but write and let you know how fantastic and smart they all were. I would certainly consider booking more holidays with your company in the future.
Do you have such a thing as a brochure you could send me or are all your holidays booked online?
Mrs. R Nash
From: Benke Tibor
Sent: 9-Mar-07
Subject: Cuba holiday
From: Lisa Gibbs
Sent: 5-Mar-07
Subject: Cuba Wedding
Hi Agnes,
Our day and holiday was so special, and this was definitely because of all of the help and assistance I had from you and your team in the UK and Cuba.
Asi is a wonderful person, who went well beyond her call of duty to make sure we had everything we wanted and more, and for that, I can't thank her enough.
I have attached some photos sent over by the professional photographer.
I now have the certificate of marriage given to me in Cuba. Can you tell me if this is recognised in the UK or whether there is anything I need to do now I am back in the UK to get the official documentation? I really don't where to start but I am aware that I can't do anything without an official marriage certificate.
Any help you can give is much appreciated.
Regards,
Lisa
From: Marc Jones
Sent: 2-Mar-07
Subject: Cuba Holiday
Hi
Thanks for organising our recent family holiday to Cuba. Everyone on
the trip commented that the Holiday Place had done a good job of
organising everything for us and there were very few hold-ups.
Thanks
Marc Jones
From: Stephanie Libessart-Roberts
Sent: 1-Mar-07
Subject: Cuba holiday
We have just come back from our holiday and I would like to thank you for your recommendations of hotels as we(ave had a wonderful time in both Guardalavaca and Havana.
We actually loved it so much that we would like to go back next year, especially if you can match a similar deal to the one you offered us this year. My husband and I have been very pleased with the service we received from your staff, from the moment we asked for a quote (Anne Taverson) to the moment we were over there. Juan Carlos (Guardalavaca) and Jorge (Havana) were also very helpful and I would appreciate if you could thank them on our behalf. We did appreciate the reps being at the airport to welcome us and give us information on the resort/hotels, and getting breakfast in the room the morning after we arrived, as well as being able to book a romantic meal for 2 at one of the restaurants at the Paradisus were also very nice touches.
We will be going again to Cuba same time next year (February) and I am sincerely hoping that the quote and service will get from the Holiday Place will be as good as the one for this year so that we can book through you again and enjoying two wonderful weeks in a wonderful resort.
Thanks
Stephanie
From: Brian Castle
Sent: 28-Feb-07
Subject: Cairo & Nile Cruise
Dear Sirs:
I have just returned with my wife, Alison!nd daughter Lorna, from a ten-day holiday in Egypt from 9 to 19 February. We spent three nights at Le Meridien Pyramids followed by a seven nights Nile Cruise on th eMS Odyssey of the Presidential Cruise Line and were members of a party of eight friends from Guernsey, with Mrs J Dorey as teh lead Member (who made the booking with your company). Transfers were arranged by Eastmar Tours.
I rarely feel the need to put pent to paper in this way, but wanted to tell you what an excellent holiday we had. Every aspect of it was first class, the hotel, the transfers, your representatives in Cairo and on the cruise, the Egyptologists, the food and the service on the boat. We felt like VIPs and knew, on every step of the way, that people were on hand to answer any questions or provide us with any help or assistance we might need. It is difficult to name individuals when everyone has been so attentive but we would particularly like to thank:
David Adel Aziz - who greeted us and looked after us so well in Cairo and gave us his mobile number with a request to contact him any time day or night if we had any questions or problems.
Shaima - our Egyptologist in Cairo whose love of all things Egyptian was infectious.
Elia K Takla - our Egyptologist and tour guide for the cruise who was very professional both with regard to his lectures and his organisation of the trips which, under his guidance, were fascinating and provided us with so many superb memories...
The Crew of MS Odyssey - fantastic and friendly service from all the crew members.
We are recommending Egypt, The Holiday Place and MS Odyssey to friends and family (I think my mother-in-law will book up shortly!)
All in all, we had a wonderful time. Many thanks to all at The Holiday Place and your associates who gave us such a holiday to remember.
Yours Faithfully,
Brian Castle
From: Eve and John Farrall
Sent: 14-Feb-07
Subject: Egypt holiday
From: Marie Smyth
Sent: 13-Feb-07
Subject: Cuba holiday
My husband and I travelled to Guardalavaca on 24th January for 10 days, I could not fault any of your services. All of your reservation staff that I dealt with made the process of booking a holiday simple, they were very attentive to details and always responded promptly to any queries that I had.
Transport from the airport to the hotel and pick up from the hotels going to the airport was seamless.
Our guide in Guardalavaca, Yordi, is just a treasure. Nothing was too much trouble for her; she went out of her way to ensure we enjoyed our stay, which we did very much. She was readily available to us and is a font of good information.
In short The Holiday Place is one of the best companies that we have ever traveled with; I have recommended them to several friends and will definitely travel with them again.
Thanks again
From: Sian Smith
Sent: 7-Feb-07
Subject: Cuba holiday
Me and my husband have just returned from a marvelous holliday in Club Amigo, Guardalavaca, cuba. We would like to thank our club rep. Jordy and would like details/ email address of how to contact her.
ours Sian Smith
From: Mark Whittam
Sent: 31-Jan-07
Subject: Cuba holiday
We (my wife and I) returned from a holiday to Cuba (Guardalavaca/Havana) and would just like to say it was one of the best holiday experiences we have ever had.
Especial thanks and gratitude to Felix, the local rep., who is the best rep we have ever had dealings with (please pass our good wishes on - he deserves it).
Many thanks for ALL your teams brilliant work.
Mark Whittam
From: Mr Denis Cook
Sent: 31-Jan-07
Subject: Cuba holiday
Booking our holiday with you was easy, pleasant and helpful (and competitive) - thanks Charmaine!
Really had a good time - reps helpful and Hotel was fine.
The overnight trip to Havana was excellent value and I would(ighly recommend to first timers to Cuba!
Thanks again and we'll be back when next planning a holiday
Denis Cook
(Someone needs to tell airport immigration to lighten up! - We were spending thousands of pounds in their country - and they treated everyone like suspects - without one please, thank you or smile! - needed that 6am in morning after an 11 hour delay!) but my only gripe!!
From: Mrs Jacqueline Winn
Sent: 30-Jan-07
Subject: Cuba holiday
Dear Mr Shah,
I am writing to bring to your attention the excellent customer service I received from a member of your sales staff by the name of Naz Mostowfi. She is an asset to your company.
I am a person who usually travels through the net and books a holiday using various separate components. By chance I came across your website and enquired a price. The sales representative who took my call was Naz. Due3oley to her honesty, her hard work and her very pleasant telephone manner I decided to cease my search and book the holiday with the "Holiday Place".
I2eceived a friendly, honest service which has left me with no doubt that I shall use your company again.
Yours sincerely
Mrs Jacqueline Winn
From: Sally, John & Cameron Russell
Sent: 7-Jan-07
Subject: Dubai holiday
Hi Susan
I just wanted to let you know that I received excellent service from your company over the New Year.
In particular, Louise Hadi - I phoned Louise and she managed to sort out an extremely last minute holiday to Dubai for myself and my family.
To be honest I had tried a number of companies with absolutely no success at all and Louise worked extremely hard to find us something and came up with a fantastic hotel which she was also able to personally recommend.
We had a fabulous time and will certainly be looking to visit this hotel again.
We would also not hesitate to recommend yourselves to our friends and colleagues as the service you provided for us was second to none.
Many thanks Louise - we are so grateful you managed to make our New Year and enjoyable and memorable one.
All the best for 2007,
Sally, John and Cameron Russell
From: Karen Geen
Sent: 30-Nov-06
Subject: Cuba holiday
Morning Ken
Just a quick note to say how much we enjoyed our holiday in Cuba and to thank you for the room upgrade you requested for us. We were given a suite and it was lovely and spacious.
The holiday itself was fantastic and have to say had never heard of the Holiday Place before booked but would certainly book with yourselves again as everything was so well organised.
The Holiday reps in Havana and Varadeo are the most helpful and friendly have ever had on a holiday.
Once again thank you.
Kind regards
Karen
From: Muhammed Georghiou
Sent: 16-Nov-06
Subject: Egypt holiday
We just wanted to say thank you for a wonderful holiday you arranged for us. Egypt was really nice and the service was great
From: Ms Kath Thompson & Mr Malcolm Pitcher
Sent: 14-Nov-06
Subject: Egypt holiday
My partner and I have just returned from our holiday in Egypt, Sharm el Sheikh, Oriental Resort. This is the second time we have travelled with The Holiday Place and would not hesitate to use/recommend you to everyone else. The Hotel/staff/resort was excellent and your representatives at the airport and Hotel were superb. We had a wonderful week from 2 - 9 November 06 and hope to return with yourselves during 2007. Thank you all from the booking agents to the resort staff for your excellent service.
Yours sincerely
Ms Kath Thompson & Mr Malcolm Pitcher
From: Carol Ann (Wadeley) and Paul Coates
Sent: 26-Oct-06
Subject: Mauitius & Dubai honeymoon
Hi
We are just sending this short email to say thank you for organising our
honeymoon in Mauritius and Dubai from 25th September 2006. We had the most
amazing time and would highly recommend both destinations and hotels for
very different reasons! We stayed at Beau Rivage in Mauritius (the people
and food were fantastic) and Mina A Salaam. We were upgraded in Dubai to
the ocean facing suite which really made our honeymoon for us.
We also received a cake and champagne on our Emirates flights so thank you
for that.
Also could you please thank Paola for organising the trip for us and being
so patient.
Both handlers on the ground were brilliant especially the gentleman who
took us on the desert jeep trip and looked after me when I was ill!
Thanks so much, we want to do it all again!
Kind regards
Carol Ann (Wadeley) and Paul Coates
From: Marc Willets
Sent: 22-Oct-06
Subject: Nile Cruise holiday
Dear Holiday Place
The purpose of this e mail is to say Thank You for our recent Nile Cruise Holiday, both to The Holiday Place but also to our Egyptologist Guide Ashaf. However, your Website does not afford an opportunity to just e mail general thanks or queries, so perhaps you could pass it on to the right department. Thank You.
We just wanted to send a short e mail just to say Thank You. We are glad we invested a little more money & went for a 5* Holiday for it made all the difference. All the guides who met us at the airport to take us to the boat & those who returned as to the airport at the end were all superb. Radamis II and all its?staff were superb ?the rooms, the service, the food, the entertainment ?all first class! Our Egyptologist Guide, Ashaf, was also first class. All the arrangements he made for us, his insight into all the sites we visited, his general demeanour made our holiday. We asked him to arrange a visit to a Nubian village at very short notice, which he did and which turned out to be the highlight of our holiday. As you gather, we had a great holiday which exceeded our expectations.
However, there are 2 observations I would make.
Firstly, a little more guidance could be given on the local culture, particularly having sufficient understanding and money to pay the endless tips.
However, the holiday was fantastic, very memorable and exceeded our expectations. Thank You
Marc
From: V Shepard
Sent: 19-Oct-06
Subject: Nile Cruise
Dear Mr Shah,
We have just got back from the most wonderful holiday which as you know was booked through your company and was booked for us by Tariq, to let you know that the holiday was fantastic, a few of us went to Abu Simbel to see the marvellous temple there, we were met on our boat by the holiday rep for The Holiday Place, he seen to everything at the airport and we were met at the other end by another of your reps. The organisation for the trip was fantastic. Our tour guide was called Hani, what a delightful man he was pleasant, helpful, and very very knowledgable on the subject. He was up to see us off on our extra trips even though it was only 4 am. He was always smiling and anything that was asked of him was no trouble. My mother paid for the trip for us (8 of us altogether) and the staff in the kitchen made her a thank you cake for her and they presented this during our evening meal, accompanied by drums and lots of singing. It was fantastic and she loved it. Once again I would like to take the oportunity to thank your wonderful staff both before and during the trip, you made it a holiday of a lifetime....
Yours faithfully
V Shepard
From: Andrew Levens
Sent: 14-Oct-06
Subject: Nile Cruise holiday
Dear Holiday Place/ Kim O?eilly,
We have just returned from a week? Nile Cruise (Radamis II, 2-9th October) We had an excellent time, very well looked after by the crew and Eastmar Travel. Our guide/Egyptologist Ashraf was particularly helpful and attentive.
Yours Sincerely,
Andrew Levens
From: Shameen Koleejan
Sent: 12-Oct-06
Subject: Egypt holiday
Booked our holiday to Egypt through Omar - excellent service. He resolved some minor problems we had when we were out there and gave us regular updates. Have already booked our next holiday with him!
The service offered by Holiday Place is of the highest standard and I am happy to recommend people to you (and have already done so!)
Shameen Koleejan
From: Mr & Mrs Walker
Sent: 8-Oct-06
Subject: Cuba holiday
Hi there - Hola
We have2eturned from a fantastic holiday a week ago now, that we booked through you to Cuba, Club Amigo and then on to Havana to Commodoro Bungalows.
We just cannot rate high enough the representative that you have placed there, Felix, he was absolutely brilliant. He has to be the best representative that we have ever encountered on a holiday.e saw him every single day, we booked some excellent trips through him also.
He was very informative, helpful and friendly. Nothing was too much trouble. He saw off guests on every trip and each time when people were leaving to go home he was there to ensure there were no problems. He was a pleasure to meet.
If you are able to get word to Felix, please pass on our regards and to thank him for making our holiday so perfect and special. Cuba is a place we will return to, because we had such a great time, the weather was great, and there is so much more to see at other parts of the island. When we do return however, we would just have to look Felix up to see which hotel he was working at mainly, as we understand your representatives move to other hotels after a period of time.
Everyone whom we spoke to in Cuba thought Felix was an excellent representative - so we are.ot the only ones!!
Well, we will continue to monitor your website for future holidays - thank you for your assistance re our Cuba trip.
Kind regards
Mr & Mrs Walker, Yorkshire
From: Linda Henshall
Sent: 24-Aug-06
Subject: Holiday to Cuba
Thank you for an enjoyable holiday
The Iberostar Varadero was far above expectations and the staff so friendly and helpful, although I have to say we never noticed any senior management the whole time we were there.
The transfer home was much better and we had plenty of room in the car, your local rep got a mini bus for us in the end.
Also thanks for the complimentary rum and trip, it was great fun.
We would have no hesitation in recommending The Holiday Place or using your services in the future.
Linda Henshall
From: Name Supplied
Sent: 23-Aug-06
Subject: Cuba Honeymoon
Hi Chirac,
I know this is a little late, but I wanted to thank you for your kind gift whilst I was on Honeymoon in Cuba last month.
The hotel was great, and The Holiday Place rep looked after us well, so thank you all for making the stay even more enjoyable than it would have been.
Hopefully we will be in touch again in the not too distant future!
Thanks again!
Name Supplied
From: The Heard Family
Sent: 11-Aug-06
Subject: Cuba Holiday
Dear Silvio,
what can we say... a fantastic holiday, one of the best hotels we have ever stayed at, fantastic, friendly staff, beautiful beaches, gardens and pool area and fabulous food, simply the best buffet in the world!
You made our holiday run very smoothly, all the trips we booked were first class, you were always there when you said you would be and were extremely helpful and made our holiday very special.
But we want to single out one person in particular and that was The Holiday Place guide in Guardalavaca - Yordi
She went out of her way to make our stay special and memorable, including ensuring that we were invited to special dinners and more importantly booking us out favourite tour of the entire trip. She was courteous, friendly and very helpful.
Thank you for everything!
The holiday was fantastic and we will be recommending it to all our friends, particularly the Paradisus welcome in Varadero
Kind regards,
The Heard Family
From: Howard & Mary Clark
Sent: 30-Jul-06
Subject: Cuba Holiday
Dear Kim,
I have to apologise that it has taken such a long time to come back with these comments, but we have been very busy since returning from our honeymoon.
We both want to express how wonderful Cuba was and what a great job that The Holiday Place did. This was the first package that we have ever done. Normally we self-book and head of walking in quite rudimentary conditions around the world. We didn't know what to expect.
But we want to single out one person in particular and that was The Holiday Place guide in Guardalavaca - Yordi
She went out of her way to make our stay special and memorable, including ensuring that we were invited to special dinners and more importantly booking us out favourite tour of the entire trip. She was courteous, friendly and very helpful.
Please pass on our regards to her and our thanks to you for such a perfect escape.
Kind regards
Howard & Mary Clark
From: Mr & Mrs Harden
Sent: 27-Jul-06
Subject: Egypt Holiday
Hi Tariq,
Just writing to report how much we enjoyed our holiday at the Hilton Fayrouz.
I have to mention how helpful and polite you were when booking the holiday.
Rafie in Sharm met us and looked after us in a way that made us feel special.
Thanks for a good holiday at a decent price!
Mr & Mrs Harden
From: Tanveer Soor
Sent: 27-Jul-06
Subject: Thanks
Hi Omar,
Just wanted to say thank you so so so much for being so helpful in booking my holiday, Ive never booked a holiday with a rep who has been as helpful and full of advice as yourself.
There aren't many people who come into the office when they are poorly to sort bits out for customers...maybe you should come to my office and train them on customer service...
When I go away again, I will definitely give you a shout...
Thanks again, take care
Tanveer Soor
From: Graham Prince
Sent: 25-Jul-06
Subject: Cuba Holiday
Hi Naina
Great holiday, thanks for all your help you are a star, you definitely deserve a trip to Havana.
I would definitely recommend Park Central Hotel and Havana.
The reps in Havana and Varadero were professional and helpful.
All the best,
Graham
From: Robbie Thorpe
Sent: 4-Jul-06
Subject: Thank you - Mexico Holiday
Hi Anne,
Just a quick email to thank you & The Holiday Place for a fantastic holiday.
The Bahia Principe Mexico was a superb resort, with beautiful beaches and great people. My girlfriend & I will miss it immensely.
Thanks again, and look forward to doing business with you in the future.
Regards,
Robbie Thorpe
From: Yvonne and Steve Mortimer
Sent: 27-Jun-06
Subject: Egypt Holiday
Had a good holiday in Luxor Sofitel.
And would like to say thanks to Marie for taking booking.
Also to Hani, he was rep who met us at airport. He was very effecient and looked after us there.
We would use your company again.
Regards,
Yvonne and Steve Mortimer
From: John and Mary Kirkland
Sent: 12-Jun-06
Subject: Our Egypt Holiday - Nile Cruise & Hurghada
Hi Ian,
Just thought I would drop you line to thank you for arranging our holiday to Egypt. The Sonesta Star Goddess is a wonderful cruise, my wife wanted to take the chef home with us. The cabins where very luxurious, we felt we were on the ground not on the river.
The Oberoi Sahl Hasheesh in Hurghada is one of the best hotels that we have stayed in, the rooms were stunning. The staff couldn? enough for us (the pillow menu was a nice touch).
Your representatives in Luxor, Aswan and Hurghada were professional and friendly.
I will be in contact with you soon to book our next trip.
Best regards
John and Mary Kirkland
From: Sarah Spence
Sent: 8-Jun-06
Subject: Holiday to Cancun - Dreams Cancun
Hi Sejal,
I returned from my holiday last Wednesday.
I just wanted to say a huge thank you for booking.
Everything about the holiday was perfect and we thoroughly enjoyed it.
I will certainly be booking to go back to Mexico again (and more than likely the same hotel).
I will definitely be using the The Holiday Place again.
Sarah
From: Peter Levine
Sent: 20-May-06
Subject: Cuba Holiday
Hi Nikki,
Just had to send an e-mail to say what a fantastic time we had in Cuba.
The rep in Guardalavaca (JODI) was fantastic.
One of the trips we went on was on our last day in Guardalavaca before we flew on to Havana, it was, we were told, a new trip that only The Holiday Place do. The trip was billed as "Inside the countryside tour".
We were given the option to drive our own 4X4 jeep as part of a convoy with a tour guide in the first & last jeeps.
We set off at 07:30am & did not return until 17:45pm.
What a full fun packed day it was, it started with a short drive to a lagoon where we were divided into pairs and given a jet ski (more of a mini sit on speed boat really) & set off on a ?hour self drive jet-ski trip around the mangroves & out to sea.
From there it was out into the country to a cigar factory & then a hat making factory where we all received a free cigar & free straw hat.
Then it was off to a farm for a cup of real country style Cuban coffee, then to a ranch for a drink out of fresh coconuts, & a fruit buffet before a ?hour horse ride, then lunch which was fresh spit roasted suckling pig accompanied by rice & salad, it was so good my eldest son who is almost 17 had FOUR helpings.Then some locals turned up for a afternoon Cuban party with live music.
Finally a drive back through the mountain villages where we could give presents to the children before returning to the hotel.
If I rate the "Inside the countryside tour" out of ten it would have to be 10+ !!
Please could you pass my thanks to Jodi in Guardalavaca & also forward this e-mail on to your Managing Director so that someone up high knows what a great job is being done by the resort reps.
Many Thanks for a great holiday.
Peter Levine
From: Samantha Temple
Sent: 19-May-06
Subject: Wedding in Cuba
Dear Sir/Madam,
I would like to feedback some impeccable customer service I recently received from The Holiday Place in March 2006.
I booked a holiday to Cuba for me and my partner in December 2005 for 25th March 2006. A week before our departure I enquired about the possibility of us getting married whilst in our resort in Varadero. Cuba. I was fortunate enough to deal with Agnes who appeared to go out of her way to arrange this. Following frequent discussions over the phone and via e-mail our wedding was booked and confirmed for 31st March 2006. Agnes did a very good job at keeping me informed throughout the process and ensured I was aware of all that was required prior to our departure.
On arriving at our beach resort we were assisted by Ana the wedding co-ordinator. Her service was fantastic and our wedding went extremely well without a hitch which was obviously due to everyone's thorough planning and organisation. In addition we received some beautiful flowers and a card form The Holiday Place and felt very spoilt by the hotel on our wedding day with there services and attention.
My husband and I are very grateful for the impeccable service we received from both The Holiday Place and Hotel Alameda, Varadero. I have enclosed a few pictures of our happy day and would like these and my thanks passed to Agnes.
I would also like for you to pass onto Agnes that there was a jolly good reason we married at such short notice as on our arrival home I discovered I was six weeks pregnant.
My thanks again and I hope to deal with The Holiday Place in the future. I shall he recommending your company and marrying overseas to all.
Yours faithfully
Samantha Temple
From: Jim Hacklett
Sent: 10-May-06
Subject: Orica UK Limited - Visit to Cuba - April
To Whom it May Concern,
Mr Onelio Rodriguez Feito was employed by our business as a tour guide in Cuba for the week of 1st April 2006.
This was a tour party consisting of our own employees and customers and was centred in both Valderama and Havana.
Mr Feito conducted the tour very effectively and to our utmost satisfaction with excellent knowledge of Cuba's history customs and lifestyle. His spoken English is excellent.
Overall, I would have no hesitation in recommending him to similar parties in the future.
Regards,
Jim Hackett
General Manager
From: Mr. & Mrs.Marshall
Sent: 9-May-06
Subject: Nile Cruise on Ra II
Dear Mr. Radwan,
We returned home on Wednesday 26th April, and would like to compliment your firm on the first class arrangements, and our very good Egyptologist, Eslam Abd-elWahab, who made our tours so interesting, adding to our enjoyment of the cruise.
The ms Ra 11, is a very happy ship, and the staff are extremely helpful, and friendly.
We will certainly recommend The Holiday Place, to our friends, and anyone else asking about a Nile Cruise, mentioning the ship as well.
Yours sincerely,
Mr. & Mrs.Marshal
From: Mr E R Hudson
Sent: 5-May-06
Subject: Multi Centre Holiday in Egypt - Ra II Nile Cruise, Hilton Hurghada Long Beach & Sheraton Luxor
Hi,
I would like to say that my wife and I have just experienced two wonderful weeks in Egypt which was organised by The Holiday Place.
The organisation from arrival in the country to the departure was first class. All arrangements that were made were timed to the minute. Every one of the representatives were there to help us have a holiday to remember and nothing was too much trouble for them.
We sailed on the RA II and it was a perfect floating hotel. The staff were of the highest quality and the food was extremely well presented, more than sufficient and suited all tastes.
It is very difficult to select a member of staff from such a first class group who were always so helpful and pleasant, but I would like to say that our guide on the RA II, Esslam, was so thoughtful, well informed and able to pass on his knowledge to the members of our party. He made the history of Egypt come to life.
We transferred from the RA II to the Hilton Long Beach at Hurghada. A perfect Red Sea Hotel. The security on the transfer was the first class. The food,staff and location of the Hilton could not be faulted in any way. There was plenty to do at all times of the day, in fact everything was geared up to making our holiday perfect.
From there we transferred to the Sheraton at Luxor and once more the choices made by Holiday Place were the best.
My wife and I have traveled to many places and had some wonderful holidays and we would both like to say how much we appreciate the organisation of the Holiday Place and would not hesitate in recommending it to anyone or using your organisation in the future.
Mr E R Hudson
From: Mrs A Smith
Sent: 4-May-06
Subject: Holiday in Cuba
We would like to thank the Holiday Place for the holiday of a lifetime.
Our reps both in Havana and Silvio in Varadero were informative and helpful.
We were also impressed with the high level of customer care regarding transfers as having booked using the internet we were not sure what to expect.
We have already used the Holiday Place to book next year's holiday!!!
Thanks you
Mrs A Smith
From: Norman and Pat Stagg
Sent: 23-Apr-06
Subject: Holiday in Egypt
Dear Louise,
Just a short note to thank you so much for arranging our holiday in Egypt.
We cannot praise the manner in which we were treated by Eastmar Travel in Egypt enough - from being met at the Airport on arrival to daparture on our return home.
We have travelled a lot over the years, but truly the 'Egypt experience' was the best holiday we have had. We cannot fault it.
Thanks again
Regards
Norman and Pat Stagg
From: Sandra Hill
Sent: 12-Apr-06
Subject: Egypt Holiday - Ra II Nile Cruise
Dear Susan,
We have just returned from our cruise on the Nile on the Ra II and I would like to say how much we enjoyed the holiday.
We were concerned about arriving at Luxor airport, who would be there to meet us and how we would identify them, but our fears were totally groundless. As soon as we walked through the door in Arrivals, we saw a clipboard with 'The Holiday Place' and the gentleman holding it couldn't have been more helpful. He helped us through the formalities of arriving in Egypt, then gave us a commentary on the bus taking us to our boat.
We were very impressed with the Ra II - especially the happy crew. I think that the staff will reflect the state of the boat, and the Ra II's staff were all friendly and obviously very happy and always willing to give any assistance we needed. The standard of cleanliness was over and above what we expected and the food was superb. We also enjoyed the entertainment offered on the ship - especially the Cocktail 'Welcome' evening and the Fancy dress night.
As for our tour guide, Mostafa Aziz, I cannot express highly enough our appreciation for him. He is obviously very passionate about Egypt - both ancient and modern - and his talks brought everything to life for us. His sense of humour and infinite information made everything really interesting and we all learnt an enormous amount during the week. He was also on hand at any time to answer any queries or help with problems. It was nice also being in a small group as we got to know the others in the group really well and felt that we had more individual attention from Mostafa.
The transfer to the airport on the way home also went without a hitch. The guide who accompanied us also took pains to ensure that everything was okay and to explain the formalities and stayed with us until we were at passport control.
Everything about the holiday was excellent and we will certainly consider booking with your company again.
Thank you,
Sandra Hill
From: Martin Willetts
Sent: 5-Apr-06
Subject: 5th April 2006
Hello Tony,
just a quick line to say had great holiday in Sharm at the Hyatt.
Everything went great and will definitely be contacting you again for future holidays.
Local rep "Rabie Nassar" is a credit to your company with his manner and helpful approach.
However as a word of advice for people going on the trip with to St Catherine's Monastery, you should be advised that the altitude is quite high and consequently it may get very cold.
Cheers,
Martin Willetts
From: Anne Jackson
Sent: 28-Mar-06
Subject: Dominican Republic & Cuba Holiday
Hi,
Firstly may I just say a BIG thank you to all you staff, Tony who took my original enquiry and Sejal who dealt with my many continuations and forward travel plans whilst I was embedded in the wilds!!!! of Dominican Republic in a hotel who seemed unable to connect with UK, most of the time, and also incapable of passing on faxes or emails unless they had sat on a desk for at least 48 hours.
They were both brilliant and I hope Sejal received flowers as a bit of a thank you.
Secondly may I say that Gerlinde, the Holiday Place rep in Dominican was really nice and extremely helpful and when I was very poorly, went down to the local village to get some re-hydration salts for me, which helped me to get better.
These local reps are so important if you are travelling alone and unfortunately for her I have been to this hotel and the Dominican Republic for the last 10 years, so she was unable to offer any trips that I had not already done. However, she is a bright star and a fabulous representative of your Company.
Going to Cuba was a new country for me and there I met Hector. He has got to be the best travel representative in the World!!!!!!! The Playa Coco was not quite right, no dive centre and didn't fancy leaving over £8,000 worth of dive kit somewhere I wasn't going to be. He got me moved to the Melia Cayo Coco, managed to keep me there for the whole holiday took an interest in my diving, sorted out the right trips, got me a late check out; he was SUPERB.
Cannot heap enough praise on this young man and I hope that you can pass on my comments or congratulate him for me and for your Company as at least Employee of the year/world - whatever. He could not be beaten.
The only downside really was immigration both in and out of Havana, of which you have no control over, especially the queue to have luggage wrapped! pre check in on departure.
I could never recommend the Melia Habana - dreadful hotel, awful service and room service food inedible, which was a shame for the last two nights of the holiday.
I have and will recommend your holiday service and will look forward to getting in touch soon with Sejal re. Egypt.
Many thanks,
Anne Jackson
From: Fiona Hart
Sent: 27-Mar-06
Subject: Cuba Holiday
Hi Susan,
I wanted to thank you so much for helping us book our honeymoon and also to your manager who I think also had some input in contacting the hotel.
We were really lucky, they managed to upgrade us to an Ocean View room which had a lovely view, sunny in the morning which was perfect when they provided Room service for breakfast.
I would strongly recommend the hotel, although it is predominantly older Canadians. There's plenty going on, but you can find peace and quiet too if you want it! We will add another very positive review to Trip Advisor.
Many Thanks,
Fiona Hart
From: Mr & Mrs Fonseka
Sent: 27-Mar-06
Subject: Egypt Holiday, Nile Cruise, Luxor & Cairo
Hi,
This is to let you know that we had a very good holiday on our recent Nile cruise and stay in Luxor and Cairo.
The boat Nile Odyssey was very good, the food plentiful and nice and the service on board excellent.
Your agents Eastmar Travel were very efficient and helpful and took care of our travel to and from the airport very well.
We would make one suggestion though, customers should be given the choice of staying in Cairo either in the city centre or else out in Media City. Although the Movenpick Hotel in Media City was very nice and service was good, the time taken to travel into Cairo was 45 minutes one way.
Many thanks for the nice holiday arranged for us, we had a very restful and relaxing time.
Regards,
Mr & Mrs Fonseka
From: Mr Robert Moore
Sent: 26-Mar-06
Subject: Cuba Holiday
Dear Anne,
I am taking a few minutes to write and thank you (and The Holiday Place) for my introduction to Cuba. It was a wonderful holiday and experience contrasting both Old Havana and Jibacoa.
Everything that was put into place by yourself within the itinerary worked like clockwork in terms of transfers and the availability of your representatives.
Hotel Sevilla was central with the bed & breakfast basis suiting very well. People often complain about food in Cuba - I could not - it was excellent and so was the restaurant down by the harbour which we discovered. Hotel Sevilla is in a central location steeped in history within Old Havana was excellent. My mate and myself found that this hotel and the five night stay was about right for embracing the sights, sounds and smells of the old city. The Cubans have rhythm and music filled the air throughout the day and the evenings.
Breezes Jibacoa was a total contrast with the all-inclusive aspect. Again, the food and the accommodation were excellent.
This was my first time in Cuba and I will be back.
Travelling from Northern Ireland to Gatwick didn't add any problems and The Holiday Place ensured that we got a holiday with sunshine which was good value for money. In fact, please send me some more copies of 'Cuba: The Cuba Experience' as I would like to recommend your company and Cuba to friends.
I came across your company on the Internet during my research of Cuba and I put you 'through the hoops' to come up with a holiday to suit departure dates etc.
Anne - you did a brilliant job and I would recommend The Holiday Place as providing an excellent and personal service.
Happy memories!
Regards,
Mr Robert Moore
From: Pedro Blazquez
Sent: 25-Mar-06
Subject: Cuba Holiday
Hi Laura,
We returned last Monday from Cuba and I just wanted to let you know that we feel very satisfied with the service that you and then your people in Cuba, in particular Yoandra Fernandez in Varadero, have provided us.
The advice and suggestions you gave me were all very good and all the arrangements went well and smoothly.
Excellent Service
Many Thanks,
Pedro Blazquez
From: Mr Robert Moore
Sent: 23-Mar-06
Subject: Cuba Holiday March 06
Dear Anne,
I am taking a few minutes to write and thank you (and The Holiday Place) for my introduction to Cuba. It was a wonderful holiday and experience contrasting both Old Havana and Jibacoa.
Everything that was put into place by yourself within the itinerary worked like clockwork in terms of transfers and the availability of your representatives.
Hotel Sevilla was central with the bed & breakfast basis suiting very well. People often complain about food in Cuba - I could not - it was excellent and so was the restaurant down by the harbour which we discovered. Hotel Sevilla is in a central location steeped in history within Old Havana was excellent. My friend and I found that this hotel and the five night stay was about right for embracing the sights, sounds and smells of the old city. The Cubans have rhythm and music filled the air throughout the day and the evenings.
Breezes Jibacoa was a total contrast with the all-inclusive aspect. Again, the food and the accommodation were excellent.
This was my first time in Cuba and I will be back.
Travelling from Northern Ireland to Gatwick didn't add any problems and The Holiday Place ensured that we got a holiday with sunshine which was good value for money. In fact, please send me some more copies of 'Cuba: The Cuba Experience' as I would like to recommend your company and Cuba to friends.
I came across your company on the Internet during my research of Cuba and I put you 'through the hoops' to come up with a holiday to suit departure dates etc. Anne - you did a brilliant job and I would recommend The Holiday Place as providing an excellent and personal service.
Happy memories!
Regards
Mr Robert Moore
From: Name Supplied
Sent: 21-Mar-06
Subject: SuperClubs Breezes Puerto Plata, Dominican Republic
To all the team at The Holiday Place,
I would like to send a huge thank you to your company and colleagues for the superb holiday i have just returned from with a friend of mine.
We arrived at Puerto Plata airport (Dominican Republic), where we were greeted by a representative of The Holiday Place who took us straight to our transport. The transport was our own mini bus, with air conditioning. no waiting involved, the driver took us straight to our destination....The SuperClubs Breezes hotel Puerto Plata resort
We had already been to this hotel last June, but we loved the place and the staff so much that we wanted to return. The Holiday Place rep met us the next morning to talk us through and refresh us about the hotel and excursions, he couldn't have been more friendly towards us if he tried.
We had a relaxing and exciting stay again.
On our leaving day the mini bus picked us up from the hotel and took us straight to the airport. Everything was really well organised. So thank you again for such a lovely holiday.
I definitely recommend The SuperClubs Breezes hotel to anyone who wishes to go to the Dominican Republic, also definitely recommend The Holiday Place for the company to book your holiday and travel with.
I have already been in contact with your company to book up to return to the same hotel in September. Your colleague Paola Peverati dealt with my enquiry swiftly and gave me many options. She really spent a lot of time helping me. So I would like to say a big thankyou to Paola too.
I cant wait for September now!!
Regards
Name Supplied
From: Anne Lowndes
Sent: 2-Mar-06
Subject: Cuba Holiday
Hi Laura,
We have just got back from Cuba thanks for an amazing holiday, your help with choosing the resorts and the excellent handling of the journeys certainly helped to make this a very memorable holiday.
Cheers,
Anne Lowndes
From: Gill & David Playne
Sent: 3-Feb-06
Subject: Egypt Holiday - Nile Cruise & Hurghada
Dear Janet,
Thank you so much for helping us during the first week in January to book a fantastic holiday in Egypt. We returned on Monday after two dazzlingly good weeks. It was WONDERFUL - both the Nile cruise on Ra II and Fort Arabesque - and I just wanted to say a big thank you for all your help on our behalf.
Everything was so well organised; we were looked after incredibly well; the rep was superb, the food excellent, the transfers and pick-ups went very smoothly - and we had brilliant fun, into the bargain!
Once again, many many thanks. . .
Thank you for our holiday
On the Nile and Red Sea
Everything went smoothly
And was all we'd dreamed it be . . .
The sunset's dazzling scarlet
As sky and river gleamed,
Temples, tombs and statues that
For centuries have dreamed.
The Red Sea and those myriad fish
Darting by the coral,
So much to eat and drink
That it almost felt immoral.
The entertainment and the company
The smooth running of each day . . .
Thank you Holiday Place
For such a perfect break away.
Gill and David Playne
From: Name Supplied
Sent: 11-Jan-06
Subject: Lisa Buckmire
Dear Ms. Moses,
I am writing you to express my gratitude for the courteous and professional service I received in purchasing a holiday (Honeymoon) from your company.
Specifically I want to commend Lisa Buckmire of your sales staff for her unlimited patience in dealing with me while I was deciding on which holiday to buy.
I must have made a dozen calls to your company to discuss your products and each time I had the good fortune to talk to Lisa. She was friendly and knowledgeable and answered every one of my questions to my satisfaction.
I do not normally write letters such as this, but Lisa provided such extraordinary service that I would be remiss if I did not inform you of it. I wish I had an employee like her in my company.
Because of her, I will always have a favourable impression of The Holiday Place. Please pass along my compliments and personal thanks to Lisa.
Should anyone ask me about the The Holiday Place, rest assured my response will be an overwhelming positive one. I can't wait to tell people about this great holiday company I have found.
Sincerely,
Names Supplied
From: Claire Milligan
Sent: 19-Dec-05
Subject: Cuba
Adarsh,
Just a quick message to thank yourself and all of you there at The Holiday Place for a very well organised holiday and Cuban Experience! I would have sent a postcard however, the post is very slow over there and you may not have received it until Christmas.
It was a wonderful holiday (my best yet), the organisation was superb and your reps were very helpful. Felix in particular based in Brisas was a gem.
I wouldn't hesitate to return again, and I have already strongly recommended your company and the location to many of my friends and colleagues.
From: Name Supplied
Sent: 14-Dec-05
Subject: RA II Nile Cruise
Hi Adarsh
I?e just collected the photos of my recent trip on the RA II cruising from Luxor to Aswan and had to drop you a line of thanks.
The holiday was the most wonderful experience made all the more memorable by the excellent and friendly service given by the members of the crew on the RA II. The cabins were clean, comfortable and spacious and the food extremely good.
Particular highlights included drifting in a hot air balloon over sugar cane fields and the Valley of the Kings whilst watching the Egyptian sunrise ?truly magical, and listening to the stories behind the Temples brought to life for us by the exceptional tour guide.
I was amazed that visits to 7 temples, the Botanical Gardens and even the tombs in the Valley of the Kings were all included in the cost of the holiday.
I will be calling you again soon as thought I would try Cairo next!
Thanks again, I will be recommending this cruise to all my friends.
Regards
Name Supplied
From: Mr Ravenscroft
Sent: 6-Dec-05
Subject: Dubai Holiday
Matteo
I just wanted to thank you for the arrangements for our short holiday in Dubai
The airport transfers ran smoothly and were very comfortable, we arrived at the hotel at 9.30 a.m. We where were given a complimentary breakfast and were able use our room from 11a.m.
The room itself was perfect, and the hotel decor, facilities and service were fantastic.
We enjoyed the half board much more than expected, as Sloanes Brasserie was first class. We also had a memorable meal in Indego, the hotel's Indian restaurant.
I would recommend this trip to friends, and hope to book another trip to the Grosvenor House Dubai with you next year.
Kind regards
Mr Ravenscroft
From: Mr & Mrs Nicholls
Sent: 15-Nov-05
Subject: Happy Customer - Holiday in Egypt
Hello Faith
We have just returned from a Nile Cruise on the Radamis 1 which you booked for us and we wanted to let you know what a terrific holiday we have had and to say thank you.
The boat, its staff, accommodation and food were superb and the trips out with the guide were outstanding.
We would be happy to recommend this holiday to anyone especially couples.
Thank you very much again for your help in booking everything.
Mr & Mrs Nicholls
From: Christopher Blackburn
Sent: 14-Nov-05
Subject: Fantastic Holiday
Hi Anne
Just wanted to pass on my thanks to you and all at The Holiday Place for a Superb Holiday!!!!!!
The flight to and from Gatwick was fantastic, the Paradisus in Guardalavaca was truly amazing and we were quite literally treated like Kings and Queens for the 10 nights we stayed there. Felix the rep was 1st class and was always there it needed but not pushy and trips were there IF we wanted them!!
Our visit to Havana was great and once again the flights and Hotel was 1st class.
I've received nothing but 1st class service from The Holiday Place and I won't hesitate to contact you again for any future holidays.
Thank you once again and take care!!
Kindest Regards
Christopher Blackburn
From: J & P Lynch
Sent: 11-Nov-05
Subject: Sri Lanka and Maldives wedding
Just returned from our wedding/honeymoon and wanted to say thank you very much for all your help.
It was fantastic and went without a hitch.
I hope we will deal with you for our future holidays and will recommend you to our friends.
Thank you once again.
Best regards
J Lynch
From: Mr Sharp
Sent: 31-Oct-05
Subject: Holiday booked through Ian
Rochelle,
Forgive me for writing to you again. But excellen